About Company
Join Sitel Group (formerly SYKES), a global leader in customer experience management, dedicated to designing, building, and delivering award-winning CX across all channels. With a presence in 40 countries and a team of over 175,000 passionate associates, we power the brands of tomorrow, connecting businesses with their customers through innovative solutions and a human touch. In Poland, we are a vibrant and growing hub, committed to fostering a supportive and inclusive environment where talent can thrive. We believe that great customer experiences start with great employee experiences, which is why we invest heavily in our people’s development, well-being, and career growth. At Sitel, you’re not just an employee; you’re an essential part of a global family making a real difference in how the world connects.
Job Description
Are you a natural communicator with a passion for helping others? Do you thrive in a dynamic environment and enjoy solving problems? If you’re looking for an exciting entry point into the professional world and want to make a tangible impact, then this Part-Time Call Center Agent role at Sitel Group (formerly SYKES) in Kraków is for you! We are specifically looking for enthusiastic individuals who are ready to learn and grow, regardless of prior professional experience. This is a fantastic opportunity to kickstart your career in customer service, gain valuable transferable skills, and become part of a supportive, international team.
As a Part-Time Call Center Agent, you will be the friendly voice of our clients, directly engaging with customers to provide exceptional support. Your main goal will be to assist callers with their inquiries, offer solutions to their challenges, and ensure a positive and memorable customer experience. You’ll handle a variety of inbound calls, ranging from providing information about products and services to troubleshooting minor issues and guiding customers through processes. We understand that stepping into a new role can be daunting, especially without prior experience. That’s why we offer comprehensive, paid training designed to equip you with all the knowledge and tools you need to succeed. Our dedicated trainers will guide you through product knowledge, communication techniques, and system navigation, ensuring you feel confident and ready to excel.
This role offers the flexibility of part-time hours, making it ideal for students, parents, or anyone looking to balance work with other commitments. You’ll contribute to a fast-paced yet rewarding atmosphere, where every call is an opportunity to make someone’s day a little better. You’ll develop strong communication, problem-solving, and critical thinking skills – assets that are highly valued in any profession. If you’re eager to learn, possess a positive attitude, and are committed to delivering excellent service, we want to hear from you. Join us at Sitel Group in Kraków and become part of a team that celebrates collaboration, innovation, and putting people first. This is more than just a job; it’s a stepping stone to a successful career where your potential is limitless.
Key Responsibilities
- Handle inbound customer inquiries via phone, providing accurate and timely information.
- Actively listen to customers to understand their needs and provide appropriate solutions.
- Guide customers through troubleshooting steps or product/service usage.
- Accurately document all customer interactions and resolutions in our systems.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Collaborate with team members and supervisors to continuously improve service delivery.
- Participate in ongoing training and coaching sessions to enhance skills and knowledge.
Required Skills
- Excellent verbal communication skills in English.
- Strong active listening and problem-solving abilities.
- Positive attitude and strong customer focus.
- Basic computer literacy and ability to navigate multiple applications.
- Empathy and patience when dealing with diverse customer needs.
- Ability to work effectively in a fast-paced team environment.
- Reliability and a strong work ethic.
Preferred Qualifications
- Knowledge of an additional European language (e.g., German, French, Dutch) is a plus.
- Previous experience in a customer-facing role (even informal or volunteer work).
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive paid training program.
- Flexible part-time working hours.
- Opportunities for career growth and professional development.
- A supportive, diverse, and international work environment.
- Private medical care package.
- Multisport card.
- Employee discounts on various products and services.
- Access to a modern office space with amenities.
How to Apply
Ready to launch your career in customer service? We encourage all interested candidates, regardless of prior experience, to apply! Please click on the application link below to submit your resume and complete your application directly through our careers portal.