About Company
NatWest Group is a leading UK-based banking and financial services company, dedicated to serving customers, communities, and businesses with a wide range of innovative solutions. With a rich history spanning over 300 years, NatWest is committed to building a sustainable future by fostering economic growth and delivering exceptional service. In Cardiff, our presence is integral to the local economy, providing vital banking services and supporting both individual customers and corporate clients. We pride ourselves on a culture of inclusivity, innovation, and customer-centricity, empowering our employees to make a real difference. Joining NatWest means becoming part of a forward-thinking organisation that values your contribution and invests in your professional development. We are more than just a bank; we are a partner in progress, deeply embedded in the communities we serve. Our Cardiff operations are a testament to our commitment to local economic prosperity and accessible financial services.
Job Description
We are seeking a highly motivated and detail-oriented Operations Officer to join our dynamic team in Cardiff. This is an urgent vacancy for an individual who thrives in a fast-paced environment and possesses a strong commitment to operational excellence. As an Operations Officer at NatWest, you will play a crucial role in ensuring the smooth and efficient running of our daily banking processes. You will be responsible for overseeing various back-office functions, implementing procedural enhancements, and maintaining the highest standards of accuracy and compliance. This role demands a proactive approach to problem-solving, a keen eye for detail, and the ability to manage multiple priorities effectively. You will collaborate closely with other departments, identifying areas for improvement and contributing to a seamless customer experience. The successful candidate will be instrumental in upholding our commitment to regulatory adherence and operational integrity, ensuring that all activities align with both internal policies and external banking regulations. This is an exciting opportunity for someone looking to advance their career in financial operations, contributing directly to the efficiency and reliability of a leading financial institution. If you are passionate about precision, process improvement, and making an immediate impact, we encourage you to apply. This urgent role requires someone ready to hit the ground running and quickly become an an invaluable member of our Cardiff team.
Key Responsibilities
- Manage and execute daily operational tasks, ensuring accuracy and adherence to established procedures.
- Monitor and reconcile transactions, identifying and resolving discrepancies promptly.
- Implement and maintain operational controls to mitigate risks and ensure compliance with regulatory standards.
- Collaborate with internal teams to streamline processes and improve operational efficiency.
- Prepare and submit accurate reports on operational performance, trends, and issues.
- Provide support for audits and regulatory reviews, ensuring all necessary documentation is available.
- Handle customer queries and operational escalations with professionalism and effective problem-solving.
- Participate in the testing and implementation of new systems or process changes.
- Ensure strict adherence to anti-money laundering (AML) and know-your-customer (KYC) regulations.
- Train and mentor junior team members on operational best practices and procedures.
Required Skills
- Proven experience in banking operations or a similar financial services role.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and accuracy.
- Proficient in Microsoft Office Suite, especially Excel.
- Solid understanding of banking regulations and compliance requirements.
- Ability to work effectively under pressure and manage multiple deadlines.
- Exceptional communication and interpersonal skills.
Preferred Qualifications
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- Professional certification in banking operations or compliance (e.g., CISI, ICA).
- Experience with core banking systems and operational software.
- Demonstrated experience in process improvement initiatives.
- Knowledge of the UK financial services market.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and well-being package.
- Generous pension scheme contributions.
- 25 days annual leave plus bank holidays, with options to buy/sell additional days.
- Extensive learning and development opportunities.
- Employee assistance program and mental health support.
- Discounts on NatWest Group products and services.
- Opportunities for career progression within a large global organisation.
- Vibrant and inclusive work environment in a central Cardiff location.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience and why you are a perfect fit for this urgent Operations Officer role at NatWest.