About Company
Kingston Wharves Limited (KWL) is a leading Caribbean multi-purpose port terminal operator and integrated logistics provider. For over seven decades, KWL has been at the forefront of facilitating trade, offering comprehensive logistics solutions, and connecting Jamaica to the world. We pride ourselves on innovation, efficiency, and a steadfast commitment to sustainable growth, ensuring that our operations meet the highest international standards while contributing significantly to national development. Our strategic location and advanced infrastructure make us a critical hub for regional commerce. Joining KWL means becoming part of a dynamic team dedicated to excellence, driving regional prosperity, and making a tangible impact on the economy. We foster an environment of continuous learning, professional growth, and collaboration, where every employee plays a crucial role in our shared success and in shaping the future of logistics in the Caribbean.
Job Description
Kingston Wharves Limited is seeking a highly motivated and detail-oriented Operations Officer to join our dynamic team in Port Royal, Kingston. This crucial role is at the heart of our logistics operations, ensuring the seamless execution of daily tasks that support the efficient flow of goods through our terminal and broader supply chain networks. The Operations Officer will be instrumental in coordinating various operational activities, from cargo handling and warehousing to transportation and documentation, ensuring compliance with all regulatory requirements and company policies. You will serve as a key point of contact for internal departments, including customer service, finance, and security, as well as external partners such as shipping lines, customs officials, and freight forwarders, resolving operational issues promptly and effectively to maintain our high standards of service and operational fluidity.
The successful candidate will be responsible for overseeing the daily operational rhythm, meticulously planning and supervising logistics activities to optimize resource utilization and minimize delays. This involves a comprehensive approach to daily monitoring of cargo movements, precise equipment deployment, and strategic personnel assignments to meet strict deadlines and operational targets. You will be expected to proactively identify potential bottlenecks, implement corrective actions, and contribute to continuous improvement initiatives across all operational facets. Furthermore, you will be tasked with preparing detailed operational reports, analyzing key performance indicators (KPIs), and presenting insights to management to inform strategic decision-making. Your role will directly contribute to our ongoing efforts to enhance efficiency, reduce operational costs, and elevate customer satisfaction.
This role demands a proactive individual with strong analytical capabilities, exceptional problem-solving skills, and the ability to thrive in a fast-paced, demanding environment that requires quick thinking and adaptability. Excellent communication and interpersonal skills are paramount for fostering effective collaboration within the team and with external stakeholders. If you are passionate about logistics, possess a keen eye for detail, are adept at managing multiple priorities, and are eager to contribute to the success of a leading port operator, we encourage you to apply. Become a vital part of our journey towards operational excellence and play a pivotal role in ensuring that Kingston Wharves continues to be a beacon of efficiency, reliability, and innovation in the Caribbean logistics landscape. Your dedication will directly impact our ability to facilitate global trade and support Jamaica’s economic growth.
Key Responsibilities
- Coordinate and supervise daily logistics operations, including cargo receipt, storage, and dispatch.
- Monitor and track cargo movements, ensuring timely and accurate delivery schedules.
- Allocate and manage operational resources, including equipment, facilities, and personnel, efficiently.
- Prepare and maintain detailed operational reports, logs, and comprehensive documentation for all activities.
- Liaise with internal departments, shipping lines, customs officials, and other external stakeholders to resolve operational issues and ensure smooth workflow.
- Ensure strict adherence to safety protocols, company policies, and all local and international shipping regulations.
- Identify and implement process improvements to enhance operational efficiency, reduce costs, and optimize service delivery.
- Conduct regular inventory checks, reconciliation of cargo, and maintain accurate inventory records.
- Respond to and manage operational incidents or emergencies effectively, minimizing disruption and ensuring swift resolution.
- Assist in the training and development of junior operations staff, fostering a culture of continuous learning and improvement.
Required Skills
- Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a closely related field.
- Minimum of 2 years of progressive experience in logistics, port operations, or a similar operational role.
- Strong understanding of supply chain principles, warehousing, and port terminal operations.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for reporting and analysis.
- Excellent problem-solving, analytical, and decision-making abilities.
- Superior communication, negotiation, and interpersonal skills, both written and verbal.
- Ability to work effectively under pressure, prioritize tasks, and manage multiple projects concurrently.
- Demonstrated analytical skills with an ability to interpret complex data and generate actionable insights.
Preferred Qualifications
- Certification in Logistics or Supply Chain Management (e.g., CSCP, CLTD).
- Experience with port management systems (PMS) or Enterprise Resource Planning (ERP) software.
- In-depth knowledge of international shipping regulations, customs procedures, and trade compliance.
- Familiarity with lean management principles or Six Sigma methodologies for process optimization.
- Fluency in a second language, particularly Spanish, is an asset for regional communication.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive health and life insurance benefits for employees and dependents.
- Robust pension plan with generous company contributions.
- Generous paid time off, including vacation, sick leave, and public holidays.
- Extensive opportunities for professional development, training, and career advancement.
- Employee assistance program offering confidential support and resources.
- A dynamic, challenging, and supportive work environment that values teamwork and innovation.
- The opportunity to contribute to a vital national industry and play a role in Jamaica's economic growth.
How to Apply
Interested candidates are invited to submit their detailed resume and a comprehensive cover letter outlining their qualifications, relevant experience, and career aspirations. Please click on the application link below to proceed with your application through our online portal. We thank all applicants for their interest in Kingston Wharves Limited; however, only shortlisted candidates who meet the specified requirements will be contacted for an interview.