About Company
Santander Bank Polska S.A. is one of the largest and most innovative financial institutions in Poland, a part of the global Santander Group, one of the world’s leading banking groups. With a rich history of serving individuals, small businesses, and corporations, we are committed to providing cutting-edge financial solutions and exceptional customer service. We pride ourselves on a culture of integrity, collaboration, and continuous improvement, fostering an environment where our employees can thrive and make a significant impact. Joining Santander Bank Polska means becoming a part of a dynamic team dedicated to shaping the future of banking in Poland and beyond. We value diversity, promote work-life balance, and invest in our employees’ professional growth and development, offering numerous opportunities for career advancement within our extensive network.
Job Description
We are seeking a highly motivated and detail-oriented Operations Officer to join our dynamic team in Warsaw for an immediate start. This pivotal role is central to ensuring the smooth and efficient functioning of our banking operations, upholding the high standards of service and regulatory compliance that Santander Bank Polska is known for. The successful candidate will be instrumental in managing day-to-day operational tasks, optimizing processes, and collaborating with various departments to achieve strategic objectives. If you possess excellent organizational skills, a strong analytical mindset, and a commitment to operational excellence, this is an outstanding opportunity to contribute to a leading financial institution. You will be at the forefront of implementing best practices, mitigating operational risks, and continuously enhancing our service delivery capabilities. This role offers significant exposure to various facets of banking operations, providing a robust platform for professional growth and skill development within a supportive and forward-thinking environment. We are looking for someone who can hit the ground running, bringing fresh perspectives and a proactive approach to problem-solving.
Key Responsibilities
- Manage and execute daily operational activities across various banking functions, ensuring accuracy and adherence to internal policies and external regulations.
- Identify, analyze, and resolve operational discrepancies and issues promptly, escalating complex cases to management as needed.
- Contribute to the continuous improvement of operational processes, seeking efficiencies and recommending innovative solutions to enhance productivity and service quality.
- Collaborate effectively with front office, IT, compliance, and other support departments to streamline workflows and ensure seamless service delivery.
- Prepare and maintain comprehensive operational reports, documentation, and records for audit and review purposes.
- Monitor key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement.
- Participate in the implementation of new systems, products, and operational procedures, providing feedback and support during testing phases.
- Ensure strict compliance with all relevant banking laws, regulations, and internal control frameworks.
- Provide support and guidance to junior team members, fostering a collaborative and knowledgeable working environment.
Required Skills
- Minimum 3 years of experience in banking operations or a similar role within the financial services industry.
- Demonstrated understanding of banking products, processes, and regulatory requirements.
- Proficiency in Microsoft Office Suite, especially Excel, and experience with banking operational systems.
- Exceptional attention to detail and strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, capable of working effectively in a team environment.
- Ability to prioritize tasks, manage time efficiently, and work under pressure to meet deadlines.
- Fluency in Polish and English, both written and verbal.
Preferred Qualifications
- Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Knowledge of specific Polish banking regulations and market practices.
- Certifications in project management or operational excellence.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive private medical care and life insurance.
- MultiSport card or other wellness programs.
- Access to a wide range of training and development programs.
- Opportunities for career advancement within a global financial institution.
- Employee preferential banking products and services.
- A supportive and inclusive work environment focused on collaboration and innovation.
- Modern office facilities in a prime Warsaw location.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading financial institution, we encourage you to apply immediately. Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!