About Company
United Bank for Africa (UBA) Plc is a leading Pan-African financial institution, offering banking services to more than 25 million customers across 20 African countries, the United Kingdom, France, and the UAE. With a rich history spanning over seven decades, UBA has established itself as a trailblazer in the African banking sector, driven by a commitment to innovation, customer satisfaction, and economic development across the continent. Our vision is to be the undisputed leading financial services institution in Africa. At UBA, we believe in empowering our employees and fostering an environment where talent thrives. We are dedicated to building a diverse and inclusive workforce that reflects the vibrant communities we serve, providing ample opportunities for growth, learning, and impactful contributions to our collective success. Join our dynamic team and be part of a legacy that’s shaping the future of banking in Africa.
Job Description
Are you a highly organized, detail-oriented professional with a passion for operational excellence and administrative management? United Bank for Africa (UBA) is seeking an experienced and proactive Operations Officer to join our vibrant team at our Stadium Road branch in Port Harcourt. In this pivotal role, you will be instrumental in ensuring the smooth and efficient day-to-day operations of the branch, playing a critical part in maintaining our high standards of service delivery and compliance.
As an Operations Officer, you will be at the heart of our administrative and management functions, responsible for overseeing operational workflows, implementing best practices, and ensuring strict adherence to both internal policies and regulatory requirements. You will manage a wide array of tasks, from optimizing branch processes and resource allocation to supervising administrative staff and handling critical documentation. Your ability to anticipate challenges, implement effective solutions, and foster a collaborative environment will be key to your success.
This role demands a meticulous individual who can navigate complex operational procedures with ease, providing comprehensive support to the branch manager and other departments. You will contribute significantly to customer satisfaction by ensuring back-office efficiency and supporting front-line teams in managing customer inquiries related to account operations, transactions, and service requests. The ideal candidate will possess a strong understanding of banking operations, an unwavering commitment to accuracy, and a proactive approach to problem-solving. If you possess strong leadership qualities, exceptional problem-solving skills, and a proven track record in operations management, particularly within the financial services sector, we invite you to apply. This is an exciting opportunity to contribute to a leading Pan-African bank and grow your career within a supportive and dynamic environment.
Key Responsibilities
- Oversee and manage the daily operational activities of the branch, ensuring efficiency and adherence to all policies and procedures.
- Implement and enforce operational controls, ensuring compliance with banking regulations and internal guidelines.
- Supervise, train, and mentor administrative and junior operations staff, fostering a culture of high performance and continuous improvement.
- Manage branch resources, including cash management, stationery, and equipment, to optimize operational flow.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions related to operations.
- Prepare and review operational reports, analyzing performance metrics and identifying areas for improvement.
- Coordinate with other departments to streamline processes and enhance inter-departmental cooperation.
- Ensure timely and accurate processing of transactions, account openings, and other banking services.
- Act as a point of contact for internal and external auditors regarding operational processes.
- Implement and monitor security protocols to protect bank assets and customer information.
Required Skills
- Minimum of 3 years of progressive experience in banking operations or administrative management.
- Proven knowledge of banking products, services, and operational procedures.
- Strong understanding of regulatory compliance in the financial services industry.
- Excellent leadership, supervisory, and team management skills.
- Exceptional organizational skills and meticulous attention to detail.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Superior communication and interpersonal skills, both written and verbal.
- Strong analytical and problem-solving abilities.
- Ability to work effectively under pressure and manage multiple priorities.
Preferred Qualifications
- Bachelor's degree in Banking & Finance, Business Administration, Economics, or a related field.
- Professional certifications in banking, project management, or operations management.
- Experience with core banking software platforms and digital banking solutions.
- A Master's degree or relevant postgraduate qualification.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and wellness programs.
- Pension scheme and other retirement benefits.
- Generous annual leave.
- Opportunities for professional development and career growth.
- Supportive and inclusive work environment.
- Employee recognition programs.
- Access to exclusive staff banking products and services.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience in operations management, particularly within the financial services sector. We look forward to reviewing your application and potentially welcoming you to the UBA family!