About Company
Safaricom PLC is a leading telecommunication company in Kenya, providing a comprehensive range of products and services including voice, SMS, data, and mobile money services (M-PESA). Committed to transforming lives, Safaricom leverages technology to connect millions, drive economic growth, and empower communities across Kenya. With a strong focus on innovation, customer satisfaction, and social responsibility, Safaricom is not just a company but a movement, continually pushing boundaries in the digital space. We are proud to be at the forefront of technological advancement in East Africa, consistently introducing groundbreaking solutions that redefine convenience and accessibility. Join a team where your career can grow, and your work makes a tangible impact on the lives of Kenyans every day.
Job Description
Are you a fresh graduate or an enthusiastic individual eager to kickstart your career in the dynamic world of operations? Safaricom PLC is seeking a highly motivated and detail-oriented Operations Executive to join our vibrant team in Nairobi. This entry-level position is explicitly designed for individuals with a strong desire to learn, an aptitude for problem-solving, and excellent communication skills, with no prior professional experience required. As an Operations Executive, you will play a crucial role in supporting the day-to-day operational activities across various departments, ensuring efficiency, accuracy, and compliance with company standards. This is a unique opportunity to gain invaluable hands-on experience within a market-leading organization, contribute to impactful projects that reach millions of Kenyans, and significantly grow your professional capabilities. You will be immersed in various facets of operational management, from assisting with process optimization and data analysis to coordinating with internal and external stakeholders and ensuring seamless service delivery. We believe in nurturing raw talent and providing a robust learning environment. This role offers a clear pathway for career progression for those who demonstrate dedication, a proactive attitude, and a commitment to excellence. You will receive comprehensive training and mentorship from experienced professionals, equipping you with the tools and knowledge necessary to thrive. If you are ready to embrace challenges, innovate, and contribute to a company that is not just shaping but leading Kenya’s digital future, we encourage you to apply. This role is more than just a job; it’s a stepping stone to a rewarding career where your fresh perspectives and energy will be highly valued. Join us in our mission to transform lives through technology and be part of a team that is constantly pushing the boundaries of what’s possible.
Key Responsibilities
- Assist in the daily monitoring and management of operational processes to ensure smooth workflow.
- Collect, analyze, and report on operational data to identify trends and areas for improvement.
- Coordinate with cross-functional teams to resolve operational issues and enhance efficiency.
- Support the implementation of new operational procedures and systems.
- Prepare and maintain accurate documentation related to operational activities and performance.
- Ensure compliance with company policies, regulatory requirements, and quality standards.
- Participate actively in special projects aimed at improving operational effectiveness and service delivery.
- Provide administrative and logistical support as needed to the operations team.
- Engage effectively with internal and external stakeholders to facilitate operational requirements and achieve objectives.
- Contribute proactively to a culture of continuous improvement and innovation within the operations department.
Required Skills
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is essential.
- High level of attention to detail and accuracy in all tasks.
- Ability to work effectively and collaboratively in a fast-paced, team-oriented environment.
- Proactive, self-motivated, and eager to learn new concepts and technologies.
- Strong organizational and time management skills to handle multiple tasks.
- Demonstrated ability to take initiative and ownership of assigned tasks.
- Legal authorization to work in Kenya.
Preferred Qualifications
- Familiarity with telecommunication industry concepts and trends (not mandatory, but a plus).
- Experience with data visualization tools or a basic understanding of database management.
- Proven ability to adapt quickly to new challenges, technologies, and evolving work environments.
- Participation in extracurricular activities, volunteer work, or academic projects demonstrating leadership, teamwork, or organizational skills.
- A strong passion for technology and its application in improving services and customer experiences.
Perks & Benefits
- Competitive entry-level salary and comprehensive benefits package.
- Robust health and wellness programs for you and your dependents.
- Generous paid time off, including annual leave and public holidays.
- Structured training and mentorship programs designed for career growth.
- Clear opportunities for career advancement within a leading, innovative company.
- Access to cutting-edge technology and participation in groundbreaking projects.
- Exclusive employee discounts on Safaricom products and services.
- A vibrant, inclusive, and collaborative company culture.
- Performance-based bonuses to reward your contributions.
- Employee recognition programs and team-building events.
How to Apply
Ready to embark on an exciting career journey with Safaricom? We invite you to submit your application by clicking on the link below. Please ensure your resume highlights your academic achievements, any relevant projects or internships (if applicable), and your enthusiasm for an operations role. Be prepared to showcase your problem-solving skills and your ability to thrive in a dynamic environment during the interview process. We look forward to receiving your application and exploring how your potential can contribute to our success.