About Company
DHL Express is the global market leader in the logistics industry and ‘The Logistics Company for the World’. We provide expert international parcel deliveries, courier services, and transportation solutions. With a presence in over 220 countries and territories worldwide, we are the most international company in the world and have been connecting people and improving lives for over 50 years. Our Prague office plays a pivotal role in our European network, handling a vast array of logistics operations, ensuring timely and efficient delivery for our customers. At DHL Express, we pride ourselves on a culture of respect, results, and recognition. We believe in nurturing talent from within, offering ample opportunities for growth and development in a dynamic, fast-paced environment. Join our diverse team and become part of a company that values your contribution, embraces innovation, and makes a tangible impact on global trade. We are committed to fostering an inclusive workplace where every employee feels valued and empowered to contribute to our collective success.
Job Description
Are you a proactive, highly organized, and enthusiastic individual eager to kickstart your career in a dynamic global logistics environment? DHL Express (Czech Republic) is seeking an entry-level Operations Assistant to join our bustling Prague team. This is a fantastic opportunity for someone who is eager to learn, detail-oriented, and thrives in a fast-paced setting, even without prior professional experience or specific qualifications. The role, also known as ‘Assistente de Operações’, involves supporting various administrative and operational tasks crucial to the smooth functioning of our logistics processes. You will be an integral part of a team dedicated to ensuring our parcels reach their destinations efficiently and on time, impacting millions of lives and businesses daily. We value a strong work ethic, a willingness to collaborate, and a positive, problem-solving attitude above all else. If you’re ready to roll up your sleeves, contribute to a world-class operation, and embark on a rewarding career path with ample opportunities for advancement, we encourage you to apply. We are committed to providing comprehensive training and support to help you excel in this role and grow within our organization, offering mentorship and clear pathways for career progression.
Key Responsibilities
- Provide comprehensive administrative support to the operations team, including accurate data entry, meticulous filing, and efficient document management for shipments.
- Assist with the precise preparation and processing of essential shipping documentation, customs forms, and other regulatory paperwork.
- Monitor incoming and outgoing shipments diligently, ensuring accuracy in tracking, manifesting, and adherence to DHL's stringent service standards and timelines.
- Communicate effectively and professionally with internal departments (e.g., customer service, sales) and external partners (e.g., customs brokers) regarding shipment status, operational queries, and issue resolution.
- Support inventory management tasks, including stock checks, reconciliation, and ensuring proper record-keeping for materials and supplies.
- Participate actively in operational planning meetings, offering insights and contributing to process improvement initiatives aimed at enhancing efficiency and service quality.
- Handle customer inquiries and resolve minor operational issues with guidance from senior staff, ensuring a high level of customer satisfaction.
- Ensure strict compliance with all company policies, local safety regulations, international trade laws, and security procedures.
- Assist in maintaining a clean, organized, and efficient operational workspace, contributing to a safe and productive environment.
Required Skills
- Strong organizational abilities and proven time management skills to handle multiple tasks efficiently.
- Excellent verbal and written communication abilities in English, capable of clear and concise expression.
- Basic to intermediate computer proficiency, particularly with MS Office Suite (Excel, Word, Outlook) for data handling and communication.
- High level of attention to detail and accuracy in all tasks, especially when dealing with critical documentation.
- Ability to work effectively and collaboratively in a diverse, team-oriented, and fast-paced operational environment.
- Proactive attitude, a strong willingness to learn new tasks, systems, and adapt to changing priorities.
- Reliable, punctual, and possesses a strong work ethic with a commitment to company goals.
Preferred Qualifications
- Knowledge of an additional language, particularly Portuguese, is considered a significant asset but not strictly required for the role.
- Familiarity with basic logistics or supply chain concepts, even if gained from personal interest or academic study, is a plus.
- Exposure to or experience with enterprise resource planning (ERP) software or specialized logistics management systems.
Perks & Benefits
- Competitive salary package complemented by performance-based bonuses.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Generous vacation and sick leave policies, promoting work-life balance.
- Extensive opportunities for professional development, training programs, and clear career advancement paths within a leading global company.
- Employee discount programs for various services, products, and travel.
- Modern, ergonomic office environment located conveniently in Prague with excellent public transport links.
- Access to a vast global network of logistics professionals, offering unique learning and networking opportunities.
- Regular team-building events, company social activities, and an inclusive company culture.
How to Apply
Interested candidates are strongly encouraged to apply directly by clicking on the application link provided below. On our careers page, please use the search function to look for ‘Operations Assistant’ or similar entry-level operational roles in Prague, Czech Republic. Be sure to upload your most recent resume and a brief cover letter outlining your enthusiasm for logistics and explaining why you believe your dedication and willingness to learn make you an ideal candidate for DHL Express, even without extensive prior experience. We are excited to learn more about you and look forward to reviewing your application!