About Company
Amazon UK, part of the global Amazon family, stands at the forefront of innovation in e-commerce, cloud computing, digital streaming, and artificial intelligence. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. In the UK, we’re dedicated to delivering unparalleled service, a vast selection of products, and continuous innovation that simplifies and enhances the lives of millions. Working at Amazon UK means being part of a dynamic, fast-paced environment where problem-solving and customer obsession are at our core. We foster a culture of inventiveness, learning, and collaboration, empowering our employees to make a tangible impact on the daily experiences of our customers. Join us and help shape the future of commerce and technology.
Job Description
Are you a proactive, customer-focused individual with a passion for helping people find exactly what they need? Amazon UK is seeking a highly motivated and detail-oriented Online Sales Assistant to join our thriving e-commerce team, working entirely from the comfort of your home. In this pivotal remote role, you will be the direct point of contact for our customers, guiding them through their online shopping journey, providing expert product advice, and ensuring a seamless, positive experience from inquiry to purchase. You will engage with customers primarily through chat, email, and potentially phone, assisting with product selection, explaining features, addressing concerns, and resolving issues efficiently. This role is crucial for maintaining our high standards of customer satisfaction and contributing directly to our sales objectives. You’ll be empowered to build rapport, understand customer needs, and recommend solutions from our extensive product catalogue. Success in this role requires a blend of excellent communication skills, a genuine desire to help, and the ability to thrive in a self-directed, remote work environment. If you’re eager to make a significant impact within a world-leading company, this is your opportunity to grow with Amazon UK.
Key Responsibilities
- Proactively engage with customers via online chat, email, and occasionally phone to assist with product inquiries and recommendations.
- Provide expert advice on product features, specifications, and compatibility to guide purchasing decisions.
- Identify customer needs and effectively cross-sell or upsell relevant products and services.
- Process orders, manage returns, and resolve customer complaints or issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams (e.g., logistics, technical support) to ensure comprehensive customer solutions.
- Meet and exceed daily, weekly, and monthly sales and customer satisfaction targets.
- Stay up-to-date with new product launches, promotions, and company policies.
- Contribute to a positive team environment, even in a remote setting, by actively participating in virtual meetings and training sessions.
- Gather customer feedback to help improve products and services.
Required Skills
- Proven experience in online sales, customer service, or a call centre environment.
- Exceptional written and verbal communication skills, with a friendly and professional demeanour.
- Strong computer proficiency, including experience with CRM software and online communication tools.
- Demonstrated ability to meet sales targets and deliver outstanding customer satisfaction.
- Excellent problem-solving skills and the ability to think quickly under pressure.
- Self-motivated, disciplined, and capable of working effectively and independently in a home-based setting.
- A quiet, dedicated home office space with reliable high-speed internet connection.
- Ability to adapt to new technologies and processes rapidly.
Preferred Qualifications
- Previous experience working remotely in a sales or customer support role.
- Familiarity with Amazon's product ecosystem and services.
- Experience using Salesforce or similar CRM platforms.
- A degree or diploma in Business, Marketing, or a related field.
- Proficiency in an additional language relevant to the UK market (e.g., French, German, Spanish).
Perks & Benefits
- Competitive annual salary and performance-based incentives.
- Comprehensive private medical insurance.
- Generous pension scheme with company contributions.
- Employee discount on Amazon products.
- Access to extensive learning and development resources.
- Paid time off and flexible working arrangements.
- Opportunities for career progression within a global leader.
- Virtual team-building events and wellness programs.
How to Apply
Ready to join a company that prioritises innovation and customer obsession? If you are an enthusiastic and results-driven individual looking to make your mark in online sales, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.