About Company
Homewood Suites by Hilton Rancho Cucamonga offers a warm and welcoming extended-stay experience, perfectly situated in the heart of Rancho Cucamonga. As part of the globally recognized Hilton brand, we pride ourselves on providing exceptional service, comfortable accommodations, and a friendly atmosphere where guests feel truly at home. Our hotel features a vibrant dining area that serves daily breakfast and evening socials, creating a crucial touchpoint for guest satisfaction. We are a team dedicated to hospitality excellence, fostering a supportive and engaging environment for our associates to thrive and grow their careers within the Hilton family. Join us and become part of a team that creates memorable experiences for every guest, every day.
Job Description
Are you a friendly, attentive, and energetic individual with a passion for delivering outstanding guest service? Homewood Suites by Hilton Rancho Cucamonga is seeking a dedicated On-site Waitress to join our dynamic hotel restaurant team. In this role, you will be the face of our dining experience, ensuring our guests enjoy delicious meals served with warmth and efficiency. This is a fantastic opportunity for someone who loves to interact with people, possesses excellent communication skills, and thrives in a fast-paced, customer-focused environment. You will play a vital role in creating a positive and memorable dining experience for our diverse range of guests, from business travelers to families on vacation. We are looking for an individual who is not only skilled in food service but also embodies the spirit of hospitality, always going the extra mile to anticipate needs and exceed expectations. If you are eager to contribute to a renowned brand and grow your career in the hospitality industry, we encourage you to apply. This position requires an on-site presence, ensuring you are an integral part of our daily operations and guest interactions.
Key Responsibilities
- Warmly greet guests upon arrival at the restaurant, present menus, and inform them of daily specials.
- Accurately take food and beverage orders from guests, ensuring all dietary restrictions and special requests are noted and communicated to the kitchen.
- Serve food and beverages promptly and professionally, adhering to all hotel service standards.
- Monitor guest satisfaction throughout their meal, promptly addressing any concerns or requests.
- Clear tables, reset dining areas, and maintain a clean and organized restaurant environment.
- Process guest payments accurately, handle cash and credit transactions, and reconcile sales at the end of the shift.
- Assist with setting up and breaking down breakfast buffets or evening socials as required.
- Collaborate effectively with kitchen staff and other hotel departments to ensure seamless service.
- Adhere to all health, safety, and hygiene standards, including food handling regulations.
- Maintain a professional appearance and a positive, can-do attitude at all times.
- Provide recommendations for local attractions and services when asked by guests.
Required Skills
- Minimum of 1 year of experience as a waitress, server, or in a similar food service role.
- Proven ability to provide excellent customer service and build rapport with guests.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Basic math skills for handling payments and making change.
- Ability to stand, walk, bend, and lift up to 25 pounds regularly throughout a shift.
- Availability to work mornings, evenings, weekends, and holidays as per business needs.
Preferred Qualifications
- High school diploma or equivalent.
- Experience working in a hotel restaurant setting.
- Knowledge of point-of-sale (POS) systems.
- Certification in food handling or responsible beverage service (e.g., TIPS, ServSafe).
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Comprehensive health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Hilton Team Member Travel Program (discounted hotel stays worldwide).
- Opportunities for career growth and professional development within Hilton.
- Positive and supportive work environment.
- Free meals during shifts.
How to Apply
Eager to deliver exceptional hospitality? Please click on the application link below to submit your resume and cover letter directly through our Hilton careers portal. We look forward to reviewing your qualifications and potentially welcoming you to our team!