About Company
Frank Pepe Pizzeria Napoletana is not just a restaurant; it’s an institution. Since 1925, we’ve been serving our iconic, coal-fired pizzas from our original location in New Haven’s historic Wooster Square. Founded by Frank Pepe, an Italian immigrant, our pizzeria has grown from a humble bakery into a world-renowned destination, celebrated for its unique thin-crust pizzas, especially our famous White Clam Pizza. We pride ourselves on maintaining the authentic traditions and quality that have defined us for nearly a century. Our commitment extends beyond exceptional food to fostering a safe, welcoming, and memorable environment for our loyal customers and dedicated team members. We are deeply woven into the fabric of the New Haven community and continue to uphold the legacy of quality, service, and heritage that Frank Pepe himself established. Joining Pepe’s means becoming part of a family that values history, quality, and the continued pursuit of culinary excellence.
Job Description
Frank Pepe Pizzeria Napoletana is seeking a vigilant, proactive, and professional On-site Security Guard to join our team in Wooster Square, New Haven. In this crucial full-time role, you will be instrumental in ensuring the safety and security of our premises, patrons, and employees. As a beloved and highly frequented establishment, particularly in the bustling Wooster Square area, maintaining a secure and orderly environment is paramount to our continued success and reputation. This position requires an individual with excellent observational skills, strong communication abilities, and a calm demeanor to handle various situations with professionalism and discretion. You will be the primary point of contact for security-related matters, contributing directly to the positive experience of our guests and the well-being of our staff. Your presence will deter potential issues, respond to incidents, and enforce company policies, all while embodying the welcoming spirit of Frank Pepe’s. This is an opportunity to contribute to a landmark establishment, ensuring its legacy of hospitality and community safety endures for generations to come. We are looking for someone who is dedicated to maintaining a secure and enjoyable atmosphere, understanding the balance between vigilance and customer service in a dynamic, high-volume hospitality setting. This role is essential for upholding our commitment to an outstanding and secure experience for everyone who steps through our doors.
Key Responsibilities
- Monitor premises regularly to prevent and detect signs of intrusion, damage, or other security breaches.
- Conduct routine patrols of the interior and exterior of the property, including parking areas, ensuring all access points are secure.
- Observe and report suspicious activities, unusual behaviors, or potential threats to management immediately.
- Respond promptly and appropriately to alarms, disturbances, or emergency situations such as medical incidents, fires, or unauthorized access.
- Enforce company policies and procedures firmly and fairly, ensuring a safe environment for all patrons and staff.
- Assist in managing crowd control and maintaining orderly queues during peak operating hours or special events.
- Provide a visible security presence, acting as a deterrent to crime and unauthorized activities.
- Complete detailed incident reports, daily activity logs, and other required documentation accurately and in a timely manner.
- Collaborate with local law enforcement and emergency services as needed.
- Provide excellent customer service by assisting patrons and staff with security-related inquiries and directions when appropriate.
Required Skills
- Proven ability to operate CCTV surveillance systems and other security equipment.
- Strong verbal and written communication skills for reporting and interacting with diverse individuals.
- Excellent observation and critical thinking abilities to assess situations and react effectively.
- Ability to remain calm and composed under pressure or during stressful situations.
- Basic knowledge of security procedures, emergency response, and safety protocols.
- Physical fitness and ability to stand, walk, and patrol for extended periods.
- Must be reliable, punctual, and possess a strong sense of integrity and professionalism.
Preferred Qualifications
- Prior experience as a security guard in a hospitality, retail, or restaurant environment.
- Valid State of Connecticut Security Officer certification (Guard Card).
- First Aid and CPR certification.
- Knowledge of local law enforcement practices and legal guidelines regarding security.
- Ability to de-escalate conflicts and manage challenging individuals respectfully.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance for full-time employees.
- Paid time off (vacation, sick leave).
- Employee meal discounts.
- Opportunities for professional development and training.
- A stable and supportive work environment with a historic and beloved brand.
- Contribution to a safe and welcoming atmosphere for a cornerstone of the New Haven community.
How to Apply
Please click the application link below to submit your resume and cover letter directly through our secure career portal. We look forward to reviewing your qualifications.