About Company
Big Y World Class Market is a leading family-owned and operated supermarket chain with a proud history spanning over 85 years. Founded in 1938 by Paul and Gerald D’Amour, Big Y has grown from a single 900-square-foot store into one of the largest independently owned supermarket chains in New England. Our mission is centered on providing an unparalleled shopping experience, offering a diverse selection of high-quality products, exceptional value, and ‘World Class’ customer service to the communities we serve across Massachusetts and Connecticut. We are deeply committed to fostering a supportive, inclusive, and engaging work environment where every employee is valued, respected, and provided with opportunities for personal and professional growth. At Big Y, we believe in giving back to our communities through various charitable initiatives, local partnerships, and sustainable practices that benefit both people and the planet. Joining Big Y means becoming part of a passionate team that prides itself on teamwork, integrity, and a friendly atmosphere. We encourage innovation and dedication, recognizing that our success is built on the commitment and hard work of our associates. Come grow with us and contribute to a company that makes a real difference in people’s lives every single day.
Job Description
Are you a friendly, detail-oriented individual with a passion for delivering outstanding customer service? Big Y World Class Market in Norwich, Connecticut, is currently seeking a highly motivated and reliable On-site Cashier for urgent recruitment to join our dedicated team. This full-time position offers a fantastic opportunity to be the face of our market, directly impacting our customers’ shopping experience with every interaction. As a Cashier, you will be primarily responsible for accurately and efficiently processing customer transactions, handling various payment methods including cash, credit/debit cards, and loyalty rewards, and ensuring the checkout area remains clean and welcoming. Your role extends beyond just scanning items; you will be an essential point of contact, greeting customers warmly, assisting with inquiries, locating products, and providing information on current promotions. We are looking for someone who thrives in a fast-paced retail environment, possesses excellent communication skills, and maintains a positive and professional demeanor, even during peak hours. If you are punctual, trustworthy, and committed to upholding Big Y’s rigorous standards for ‘World Class Market’ service, this is the perfect opportunity for you. We offer competitive compensation, comprehensive benefits, and a supportive team culture where your contributions are recognized and celebrated. This is more than just a job; it’s a chance to build a rewarding career within a respected, community-focused company that truly values its employees.
Key Responsibilities
- Warmly greet all customers upon arrival and departure, ensuring a positive final impression.
- Accurately scan, weigh, and bag merchandise according to company procedures.
- Process all forms of payment, including cash, credit/debit cards, and mobile payments, with precision and efficiency.
- Manage cash drawer responsibly, including accurate counting, balancing, and making correct change.
- Maintain a clean, organized, and well-stocked checkout lane and surrounding customer service areas.
- Actively engage with customers, answering questions, assisting with product location, and providing information on current sales and promotions.
- Handle customer complaints and concerns with patience and professionalism, escalating complex issues to management as needed.
- Verify age for purchases of restricted items such as alcohol and tobacco, strictly adhering to all legal requirements.
- Assist in other areas of the store as needed, supporting overall store operations and teamwork.
- Adhere to all Big Y policies, procedures, and safety guidelines at all times.
Required Skills
- Proficiency in operating a cash register and handling financial transactions accurately.
- Exceptional verbal communication and interpersonal skills.
- Strong customer service orientation with a friendly, patient, and approachable attitude.
- Ability to work efficiently and effectively in a fast-paced, dynamic retail setting.
- Basic mathematical skills for calculating totals, percentages, and making change.
- Demonstrated reliability, punctuality, and a strong work ethic.
Preferred Qualifications
- High school diploma or GED equivalent.
- Previous experience (6+ months) in a retail, grocery, or customer service role.
- Familiarity with Point of Sale (POS) systems and related technology.
- Knowledge of Big Y products, store layout, and loyalty programs.
Perks & Benefits
- Competitive hourly wages and opportunities for wage increases.
- Comprehensive health, dental, and vision insurance for eligible full-time employees.
- Paid time off (vacation, sick, and personal days) and holiday pay.
- 401(k) retirement savings plan with generous company matching contributions.
- Exclusive employee discounts on groceries and other store items.
- Extensive training programs and clear pathways for career advancement.
- A positive, supportive, and inclusive work environment with a strong team culture.
- Flexible scheduling options to support work-life balance (where applicable).
How to Apply
Eager to make a difference and join the Big Y family in Norwich? We invite all qualified candidates to submit their application directly through our official career portal. Please click on the application link below to view current openings and complete your online application. We look forward to reviewing your qualifications and potentially welcoming you to our ‘World Class Market’ team!