About Company
Patriot National Bancorp, through its subsidiary Patriot Bank, N.A., is a leading community bank deeply rooted in the heart of Fairfield and New Haven Counties in Connecticut, and Westchester County, New York. For over three decades, we have been dedicated to fostering the financial well-being of individuals, families, and businesses in the communities we serve. Our commitment goes beyond traditional banking; we pride ourselves on building lasting relationships, offering personalized service, and providing innovative financial solutions tailored to meet the evolving needs of our clients. We believe in empowering our employees with a supportive and collaborative work environment where growth and professional development are encouraged. Joining Patriot Bank means becoming part of a team that values integrity, customer focus, and community engagement. We are more than just a bank; we are a community partner, committed to making a positive impact every day.
Job Description
Are you a highly organized individual with exceptional communication skills and a passion for providing outstanding service? Patriot National Bancorp is seeking a dedicated and enthusiastic On-site Call Operator to join our dynamic team at our Stamford office. This pivotal role serves as the first point of contact for many of our valued clients and community members, playing a crucial part in shaping their experience with Patriot Bank. You will be responsible for managing a high volume of inbound calls, addressing inquiries, resolving issues, and efficiently directing callers to the appropriate departments or specialists. Beyond call management, this role also encompasses essential office desk duties, including scheduling appointments, providing general administrative support, and ensuring a welcoming and professional atmosphere for all visitors and callers. The ideal candidate will possess a friendly demeanor, a proactive approach to problem-solving, and the ability to multitask effectively in a fast-paced environment. This is an excellent opportunity for someone looking to start or advance their career in financial services within a supportive, community-focused organization where your contributions are truly valued. We are committed to providing comprehensive training to ensure your success, making this an ideal role for both experienced professionals and motivated individuals eager to learn and grow.
Key Responsibilities
- Serve as the primary point of contact for all incoming calls, greeting callers professionally and courteously.
- Efficiently answer and resolve a wide range of customer inquiries regarding bank products, services, and general information.
- Skillfully identify customer needs and accurately direct calls to the appropriate internal departments or personnel for specialized assistance.
- Schedule and confirm appointments for clients with various bank representatives.
- Perform basic administrative tasks, including data entry, filing, and managing office correspondence.
- Maintain accurate and detailed records of all customer interactions and transactions in our internal systems.
- Collaborate closely with various internal teams to ensure seamless customer service delivery.
- Proactively identify and escalate complex issues to management when necessary, ensuring timely resolution.
- Uphold the highest standards of confidentiality and data security in all interactions.
- Contribute to a positive and collaborative team environment, embodying Patriot Bank’s values.
Required Skills
- Exceptional verbal and written communication skills.
- Strong active listening abilities and a customer-centric approach.
- Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage time effectively in a busy office environment.
- Excellent organizational skills and attention to detail.
- High school diploma or GED equivalent.
- Demonstrated ability to maintain composure and professionalism under pressure.
Preferred Qualifications
- Previous experience in a call center, customer service, or office administration role.
- Familiarity with banking products, services, and basic financial terminology.
- Experience using CRM software or similar customer interaction platforms.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with generous company match.
- Paid time off, including holidays, vacation, and sick leave.
- Opportunities for professional development and continuous learning.
- Employee assistance program for personal and professional support.
- A supportive and inclusive work environment committed to community values.
How to Apply
Ready to make a difference with a community-focused team? We invite you to explore this exciting opportunity. Click the link below to visit our careers page and submit your application for the On-site Call Operator – Office Desk position. We look forward to reviewing your qualifications and potentially welcoming you to the Patriot National Bancorp family!