About Company
NVIDIA is a pioneering force in accelerated computing, a world leader in visual computing, GPUs, and the bedrock of modern AI. We invent the technology of the future, transforming industries from gaming and professional visualization to data centers, automotive, and robotics. Our innovations power scientific discovery, enable breakthroughs in deep learning, and create stunning visual experiences. At NVIDIA, we foster a culture of innovation, collaboration, and excellence, where every team member contributes to pushing the boundaries of what’s possible. We are committed to creating a diverse and inclusive environment where bright minds can thrive and make a significant impact on the world.
Job Description
Join NVIDIA, a pioneering force in accelerated computing, AI, and graphics technology, as an IT Support Specialist. We are seeking a highly motivated, skilled, and customer-focused individual for an immediate start in Moncton, New Brunswick. In this critical on-site role, you will be the frontline support for our local team, ensuring seamless technological operations that power our innovation. This is an incredible opportunity to become an integral part of a world-renowned technology company, supporting the tools and infrastructure that enable groundbreaking work in fields like AI, deep learning, data science, and autonomous machines. We are looking for someone who thrives in a fast-paced environment, possesses exceptional problem-solving abilities, and is passionate about providing top-tier technical assistance. Your day-to-day will involve everything from troubleshooting complex hardware and software issues on diverse platforms to managing intricate network connectivity, performing system maintenance, and ensuring our IT systems are robust, secure, and always available. The immediate start indicates a pressing need for your expertise, and you will quickly be integrated into our supportive team, contributing your skills and insights from day one. This role is not just about fixing reactive problems; it’s about proactively maintaining a high-performance IT environment, collaborating with various departments to understand their needs, and continuously seeking ways to improve our technological efficiency and user experience. NVIDIA values innovation not just in its groundbreaking products, but also in its operational support systems, making this a dynamic and rewarding position for a dedicated IT professional looking to make a significant impact. You will play a vital role in keeping our internal systems running smoothly, empowering our talent to focus on pushing the boundaries of technology without IT roadblocks. Your commitment to excellence in IT support will directly contribute to NVIDIA’s continued success and leadership in the global tech landscape. We offer a stimulating work environment where your technical skills will be consistently challenged and developed, alongside a comprehensive benefits package designed to support your well-being, financial security, and long-term career growth within a leading tech organization. This role demands a proactive approach, a keen eye for detail, and the ability to communicate technical information clearly to non-technical staff. You will be instrumental in maintaining the high standards of operational excellence that define NVIDIA. If you are ready to hit the ground running, apply your expertise immediately, and embark on an exciting career with a global technology leader, we encourage you to apply now and become a part of our future.
Key Responsibilities
- Provide comprehensive technical support for hardware, software, and network-related issues to end-users.
- Perform troubleshooting, diagnosis, and resolution of IT incidents and service requests in a timely manner.
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripheral equipment.
- Manage user accounts, access rights, and security permissions within enterprise systems.
- Document IT solutions, procedures, and knowledge base articles for common issues.
- Support a variety of operating systems including Windows, Linux, and macOS environments.
- Assist with network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.
- Participate in IT asset management, including inventory, deployment, and decommissioning.
- Collaborate with senior IT staff on infrastructure projects and system upgrades.
- Ensure adherence to company IT policies, security protocols, and compliance standards.
Required Skills
- Proven experience in IT technical support or helpdesk roles
- Strong knowledge of Windows and macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
- Proficiency in diagnosing and resolving hardware and software issues
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to work independently and as part of a team
- Customer-focused approach with a commitment to service excellence
Preferred Qualifications
- ITIL Foundation certification
- CompTIA A+, Network+, or Security+ certification
- Experience with enterprise ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Basic scripting skills (e.g., PowerShell, Bash)
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience supporting Linux environments
Perks & Benefits
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional development and career growth
- Employee stock purchase plan (ESPP)
- Dynamic and innovative work environment
- Access to cutting-edge technology and learning resources
- Retirement savings plans with company match
How to Apply
Interested candidates are invited to apply for this exciting opportunity by clicking on the application link below. Please ensure your resume highlights your relevant experience and qualifications for an immediate start.