About Company
Partner Communications is a leading Israeli telecommunications company, renowned for providing comprehensive mobile, internet, and landline services across the nation. With a strong commitment to innovation and customer satisfaction, we operate a robust and extensive network infrastructure that demands constant vigilance, expert management, and cutting-edge technical support. We are dedicated to connecting people and businesses throughout Israel with reliable, high-speed communication solutions that empower daily life and economic growth. Joining Partner Communications means becoming part of a dynamic, forward-thinking team where your contributions directly impact millions of users and play a vital role in advancing Israel’s digital landscape.
Job Description
Are you a proactive, detail-oriented, and highly motivated NOC Engineer (מהנדס/ת NOC) ready to make an immediate impact? Partner Communications is actively seeking a talented individual to join our dedicated Network Operations Center (NOC) team in Tel Aviv. In this critical role, you will be at the forefront of monitoring, maintaining, and optimizing our extensive and complex network infrastructure, ensuring unparalleled service availability and superior performance for our diverse customer base. This is an exciting opportunity for a motivated professional to thrive in a fast-paced, high-stakes environment, utilizing cutting-edge technologies and directly contributing to the stability and reliability of one of Israel’s largest and most vital communication networks. We value continuous learning, collaborative teamwork, and a relentless pursuit of operational excellence. If you are passionate about network reliability, thrive under pressure, and are eager to contribute your expertise to a market leader, we strongly encourage you to apply.
Key Responsibilities
- Proactively monitor network performance, security posture, and service availability across various platforms using advanced monitoring tools.
- Detect, analyze, and swiftly troubleshoot network incidents, alarms, and outages in real-time, minimizing service disruption.
- Perform initial triage and effectively escalate complex or unresolved issues to appropriate engineering teams for deeper investigation and resolution.
- Execute routine network maintenance tasks, including configuration changes, software upgrades, and patch deployments, adhering to established protocols.
- Thoroughly document all incidents, resolutions, operational procedures, and network changes to maintain accurate records and knowledge base.
- Collaborate seamlessly with cross-functional teams, including network engineering, security, and customer support, to resolve issues and improve overall network reliability.
- Actively participate in an on-call rotation schedule to provide 24/7 network support and ensure continuous operational coverage.
- Contribute to the continuous improvement and evolution of NOC processes, tools, and best practices to enhance efficiency and effectiveness.
- Generate regular, comprehensive reports on network health, incident trends, performance metrics, and service level agreement (SLA) adherence.
Required Skills
- Proficiency in utilizing and managing network monitoring tools (e.g., SolarWinds, Nagios, Zabbix, PRTG).
- Strong foundational understanding of TCP/IP, routing protocols (OSPF, BGP, EIGRP), and switching technologies (VLANs, STP).
- Hands-on experience with various network hardware vendors (e.g., Cisco, Juniper, Huawei, Nokia).
- Solid and proven troubleshooting skills for complex network connectivity, performance issues, and service degradation.
- Familiarity with Linux operating systems and command-line interfaces.
- Excellent written and verbal communication skills in both English and Hebrew.
- Demonstrated ability to work both independently and collaboratively as part of a high-performing team in a demanding, fast-paced environment.
- Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related technical field, or equivalent practical experience.
Preferred Qualifications
- Cisco CCNA/CCNP certification or equivalent industry certifications (e.g., JNCIA, CompTIA Network+).
- Experience with scripting languages (e.g., Python, Bash) for network automation and task streamlining.
- In-depth knowledge of telecommunication technologies (e.g., Fiber Optics, LTE, 5G, MPLS, SD-WAN).
- Previous experience working in a large-scale ISP (Internet Service Provider) or telecommunications operations environment.
- Familiarity with ITIL framework and best practices for IT service management.
Perks & Benefits
- Competitive salary package complemented by performance-based bonuses.
- Comprehensive health and wellness benefits program, including medical and dental coverage.
- Significant opportunities for professional development, career growth, and internal mobility.
- Access to cutting-edge technologies, industry-leading training programs, and certification support.
- A dynamic, innovative, and highly supportive work environment that fosters collaboration and personal growth.
- Generous employee discounts on Partner Communications services and products.
- Modern office facilities equipped with state-of-the-art technology and convenient access to public transportation.
- Subsidized gym memberships, wellness programs, and employee events.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume or CV clearly highlights your relevant experience and qualifications for this crucial NOC Engineer role. We look forward to reviewing your application and potentially welcoming you to the Partner Communications family.