About Company
Nike is more than just a brand; it’s a global icon, a force for change, and a community dedicated to innovation, inspiration, and connection through sport. We believe in the power of human potential, striving to bring inspiration and innovation to every athlete* in the world (*If you have a body, you are an athlete). With a rich history of pushing boundaries, Nike leads the industry in athletic footwear, apparel, equipment, accessories, and services. Our stores are vibrant hubs where passion for sport meets cutting-edge retail experiences, creating an environment that empowers both our team members and our customers. Joining Nike means becoming part of a diverse, global team committed to excellence, personal growth, and making a tangible impact on the world of sport and beyond. We foster a culture where creativity, collaboration, and courage are celebrated, offering unparalleled opportunities for career development and a chance to be part of something truly legendary.
Job Description
Are you passionate about sport, style, and delivering exceptional customer experiences? Nike Unite Northampton is urgently seeking enthusiastic and dynamic Retail Assistants to join our vibrant team! This is an incredible opportunity to be at the forefront of retail, representing one of the world’s most iconic brands. As a Retail Assistant, you will be the face of Nike, connecting with customers, sharing your product knowledge, and helping them find the perfect gear to achieve their athletic and lifestyle goals. You’ll play a crucial role in maintaining the store’s visual standards, ensuring products are well-stocked and presented impeccably, and contributing to a positive and energetic shopping atmosphere. We’re looking for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are genuinely excited to inspire greatness in others. If you’re ready to lace up your career with Nike and contribute to a team that celebrates sport and innovation, we encourage you to apply today and help us create unforgettable experiences for our Northampton community.
Key Responsibilities
- Welcome and engage with customers warmly, providing exceptional service and building lasting relationships.
- Actively listen to customer needs and offer expert advice on Nike products, technologies, and features.
- Process transactions accurately and efficiently using the point-of-sale (POS) system.
- Assist with merchandising and maintaining visual standards, including restocking shelves, folding apparel, and arranging displays.
- Ensure the sales floor is clean, tidy, and organized, contributing to a premium shopping environment.
- Handle customer inquiries and resolve issues professionally, escalating complex situations when necessary.
- Promote Nike membership programs and engage customers with digital retail tools.
- Collaborate effectively with team members to achieve daily sales targets and operational goals.
- Stay informed about new product launches, promotions, and company initiatives.
- Adhere to all company policies and procedures, including health and safety guidelines.
Required Skills
- Proven experience in a customer service or retail environment.
- Excellent verbal communication and interpersonal skills.
- A genuine passion for sport, fitness, or fashion.
- Ability to work effectively in a fast-paced, team-oriented retail setting.
- Strong attention to detail and organizational skills.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Basic computer literacy and comfort with POS systems.
Preferred Qualifications
- Previous experience working with a sports or fashion brand.
- Knowledge of Nike products and brand history.
- Ability to speak multiple languages relevant to the local community.
- Experience in visual merchandising or stock management.
Perks & Benefits
- Competitive hourly wage and performance-based incentives.
- Generous employee discount on Nike products.
- Opportunities for career growth and professional development within a global company.
- Access to exclusive employee events and product releases.
- A dynamic and inclusive work environment that celebrates diversity.
- Comprehensive training programs to enhance your retail and product knowledge.
- Paid time off and holiday pay.
- Health and wellness programs.
- Contributions to a pension scheme.
How to Apply
Ready to inspire the athlete in everyone? Click the application link below to apply directly on Nike’s careers portal. Please ensure your CV and cover letter highlight your passion for retail and your alignment with Nike’s values.