About Company
National Australia Bank (NAB) is one of Australia’s largest and most trusted financial institutions, serving over 8.5 million customers across Australia and globally. With a heritage spanning over 160 years, NAB is committed to building a sustainable future by supporting individuals, businesses, and communities. While our primary operations are centered in Australia and New Zealand, our global reach extends to various international locations, facilitating essential back-office and operational support functions. Our core purpose is to serve customers well and help our communities prosper. We are dedicated to fostering an inclusive culture where every voice is heard, and diverse perspectives are valued. Join a team that prioritizes integrity, innovation, and customer-centricity, contributing to a global network of financial excellence.
Job Description
We are urgently seeking a highly motivated and detail-oriented Operations Assistant to join our dynamic team in Wainaku, Hilo. This is a critical full-time role designed to support the seamless functioning of our operational workflows, ensuring efficiency, accuracy, and compliance within our established global standards. As an Operations Assistant, you will be instrumental in processing transactions, managing documentation, and providing essential administrative support to various departments. This role requires an individual with strong organizational skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment. You will be a key player in maintaining our high standards of operational excellence, contributing directly to our customer satisfaction and overall business success. This position offers an excellent opportunity for an ambitious individual to grow their career within a leading global financial institution, gaining invaluable experience in banking operations. We are looking for someone who can quickly adapt to new procedures, demonstrate initiative, and work collaboratively to achieve team goals. If you are passionate about precision, eager to learn, and ready to make an immediate impact, we encourage you to apply.
Key Responsibilities
- Process and verify financial transactions, ensuring accuracy and adherence to company policies and regulatory guidelines.
- Manage and organize a high volume of physical and digital documents, maintaining comprehensive and accessible records.
- Prepare and compile reports, presentations, and other operational documentation as required by management.
- Provide administrative support to various operational departments, including scheduling, correspondence, and data entry.
- Assist in the reconciliation of accounts and resolve discrepancies in a timely and efficient manner.
- Communicate effectively with internal teams and external stakeholders to gather information and resolve operational issues.
- Monitor and track key operational metrics, contributing to continuous improvement initiatives.
- Ensure strict compliance with all internal controls, security protocols, and relevant industry regulations.
- Support the implementation of new operational procedures and technologies to enhance efficiency.
Required Skills
- Proven experience in an administrative or operational support role, preferably within a corporate environment.
- Exceptional attention to detail and accuracy in all tasks.
- Strong organizational and time management skills with the ability to prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced setting.
- Demonstrated problem-solving capabilities and a proactive approach to challenges.
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- Previous experience in the banking or financial services industry.
- Familiarity with financial software and database systems.
- Knowledge of compliance and regulatory requirements in the financial sector.
- Experience with process improvement methodologies.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, and holidays).
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development and career advancement.
- Employee assistance program (EAP).
- Supportive and collaborative work environment.
- Work-life balance initiatives.
- Employee wellness programs.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and why you are a great fit for this urgent hiring need. We look forward to reviewing your application and potentially welcoming you to our team.