About Company
National Australia Bank (NAB) is one of Australia’s largest financial institutions, deeply committed to helping its customers and communities prosper. With a rich history spanning over 160 years, NAB offers a comprehensive range of banking and financial services to individuals, small businesses, and large corporations. Our mission is to serve our customers with integrity, innovation, and an unwavering focus on their financial well-being. We believe in fostering an inclusive and dynamic work environment where every employee can thrive, grow, and contribute to our shared success. Join a team dedicated to making a real difference in the lives of millions.
Job Description
Are you passionate about helping people and eager to make a tangible impact in the financial sector? National Australia Bank (NAB) is seeking dedicated and empathetic individuals to join our Customer Support team in Kukuau, Hilo. As a Customer Support Representative, you will be the first point of contact for our valued customers, providing exceptional service and expert guidance on a wide array of banking products and services. This role is crucial in upholding NAB’s reputation for outstanding customer care and building lasting relationships. You will handle inquiries, resolve issues, explain complex financial information in an easy-to-understand manner, and ensure a seamless banking experience for every customer. We are looking for proactive problem-solvers who thrive in a fast-paced environment and are committed to delivering excellence. If you are a natural communicator with a knack for helping others and a desire to grow your career within a leading financial institution, we encourage you to apply. This is an exciting opportunity to contribute to a company that values its employees and invests in their professional development, offering a supportive environment where your contributions are recognized and rewarded. Join NAB and be part of a team that empowers customers and fosters innovation in banking.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and potentially in-person channels.
- Provide accurate and comprehensive information regarding NAB's banking products, services, and policies.
- Efficiently resolve customer issues, complaints, and service requests with empathy and professionalism, escalating when necessary.
- Guide customers through online banking platforms, mobile apps, and other digital tools, ensuring a smooth user experience.
- Identify opportunities to educate customers on suitable banking solutions that meet their individual financial needs.
- Maintain detailed and accurate records of all customer interactions and transactions in CRM systems.
- Adhere strictly to all banking regulations, compliance standards, and internal operational policies.
- Collaborate effectively with other departments and internal teams to ensure timely and effective resolution of complex customer cases.
- Continuously seek to improve customer satisfaction and actively contribute to a positive, collaborative team environment.
Required Skills
- Excellent verbal and written communication skills with a clear and concise delivery.
- Strong problem-solving and analytical abilities to address customer concerns effectively.
- Proven ability to work effectively in a customer-facing role, demonstrating patience and resilience.
- High level of empathy and a genuinely patient, customer-centric approach to service.
- Proficiency in using computer systems, CRM software, and standard office applications (e.g., Microsoft Office Suite).
- Ability to learn and adapt quickly to new products, services, technologies, and evolving banking procedures.
- Exceptional attention to detail and accuracy in all tasks and record-keeping.
- Ability to handle challenging situations and difficult conversations with composure and professionalism.
Preferred Qualifications
- Previous experience (1+ years) in banking or financial services customer support.
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Familiarity with banking regulations, compliance requirements, and financial products.
- Experience with specific banking software or widely used CRM platforms.
- Bilingual proficiency (e.g., Hawaiian or Japanese) is a significant plus.
Perks & Benefits
- Competitive salary and opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- 401(k) retirement plan with generous company matching contributions.
- Paid time off (PTO), including vacation, sick leave, and paid holidays.
- Extensive opportunities for professional development, training, and career advancement within a global institution.
- Robust training programs and ongoing learning opportunities to enhance skills and knowledge.
- Employee assistance program (EAP) offering confidential support for personal and work-related challenges.
- Discounted banking services and financial products.
- A supportive, inclusive, and collaborative work environment that values diversity and teamwork.
How to Apply
To apply for this exciting opportunity at National Australia Bank (NAB) in Kukuau, Hilo, please click on the application link below. We are eager to review your application and learn how your skills and experience can contribute to our team.