About Company
National Australia Bank (NAB) is one of Australia’s largest banks, providing a comprehensive range of banking and financial services to individuals and businesses across Australia, New Zealand, and globally. With a rich history spanning over 160 years, NAB is committed to creating positive outcomes for its customers, communities, and colleagues. We are driven by a purpose to serve with integrity, innovate for the future, and provide excellent customer experiences. While our primary operations are rooted in Australia, our vision is global, fostering a culture of diversity, inclusion, and continuous learning for our talented workforce worldwide. Join a company that values its people and empowers them to make a tangible difference every day.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a dynamic, fast-paced environment where every interaction makes a difference? National Australia Bank (NAB), a globally recognized financial institution, is seeking highly motivated and customer-focused individuals to join our team as Call Center Agents in Kaumana, Hilo. This is an exciting opportunity for someone eager to start or advance their career in the financial services industry, providing essential support and service to our valued customers. We’re looking for individuals who embody professionalism, empathy, and a strong drive to resolve customer needs efficiently and effectively.
At NAB, we believe in creating a supportive and empowering work environment where our employees can grow professionally and personally. While our primary operations are based in Australia, our commitment to excellence in customer service is universal and unwavering. As a Call Center Agent, you will be the first point of contact for our customers, playing a crucial role in delivering exceptional service and building lasting relationships. You will be responsible for addressing a wide array of inquiries, from account information and transaction details to troubleshooting digital banking issues and guiding customers through various banking processes. Your ability to listen empathetically, communicate clearly and concisely, and find effective, customer-centric solutions will be key to your success and our customers’ satisfaction. Every call presents a new challenge and an opportunity to make a tangible positive impact on someone’s day.
We are looking for individuals who are not only skilled in customer service but also possess a genuine desire to learn, adapt, and contribute to a team-oriented culture. This immediate hiring opportunity means we’re ready for you to make an impact right away. You will receive comprehensive, paid training designed to equip you with an in-depth understanding of our products, services, and cutting-edge call management systems. This ensures you are well-prepared with the knowledge and tools needed to excel in this role from day one. If you are detail-oriented, have excellent problem-solving abilities, possess strong multi-tasking capabilities, and are committed to upholding the highest standards of professionalism and confidentiality, we encourage you to apply. Join NAB and become a vital part of a team dedicated to making a positive difference in our customers’ financial lives, right here in the vibrant and welcoming community of Kaumana, Hilo. This role offers a pathway to professional development within a global banking context, where your contributions are recognized and valued.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and timely manner.
- Provide accurate information regarding banking products, services, and account details.
- Resolve customer complaints and issues effectively, escalating complex problems to the appropriate department when necessary.
- Process routine transactions and assist customers with online banking and mobile app functionalities.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to cross-sell or up-sell banking products and services based on customer needs.
- Adhere to all company policies, procedures, and regulatory requirements.
- Maintain a high level of customer satisfaction through excellent service.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer skills and navigating multiple systems simultaneously.
- Ability to work effectively in a fast-paced, high-volume environment.
- High school diploma or equivalent.
- Customer-focused mindset with a strong desire to help others.
- Demonstrated empathy and patience.
Preferred Qualifications
- Previous experience in a call center, customer service, or banking role (6+ months).
- Familiarity with financial products and services.
- Bilingual proficiency (e.g., Hawaiian, Tagalog, or other languages prevalent in the community).
- Associate’s degree or higher in Business, Finance, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Extensive paid training and continuous professional development opportunities.
- Employee assistance program.
- Opportunities for career advancement within a global organization.
- Supportive and collaborative work environment.
How to Apply
Ready to make a difference? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how you can contribute to the NAB team!