About Company
National Australia Bank (NAB) is one of Australia’s largest financial institutions, dedicated to helping our customers, communities, and colleagues thrive. With a rich history spanning over 160 years, NAB is committed to creating a better future by providing innovative banking solutions and fostering strong relationships. While our primary operations are based in Australia and New Zealand, we embrace a global outlook, valuing diversity, inclusion, and customer-centric service. Joining NAB means becoming part of a team that believes in integrity, collaboration, and continuous improvement. We empower our employees to grow professionally and personally, making a tangible impact on the lives of our customers and the broader economy. Though establishing a presence in Waimea, Hawaii marks a new chapter for us, our core values of ‘Do the Right Thing,’ ‘Be Ready,’ and ‘Go Above and Beyond’ remain steadfast, guiding our every interaction.
Job Description
Are you passionate about helping people achieve their financial goals? Do you thrive in a dynamic, customer-focused environment? National Australia Bank (NAB) is seeking an enthusiastic and dedicated Banking Associate to join our new team in Waimea, Hawaii. This is an exciting opportunity to be at the forefront of establishing our presence in a vibrant new community, embodying NAB’s commitment to exceptional service and local engagement. As a Banking Associate, you will be the primary point of contact for our valued customers, providing comprehensive banking services, offering personalized financial advice, and ensuring a seamless and positive experience. Your day-to-day will involve a variety of tasks, from processing transactions and opening new accounts to assisting with loan applications and resolving inquiries. We are looking for an individual who is not only detail-oriented and organized but also possesses strong communication skills and a genuine desire to build lasting relationships. You will play a crucial role in understanding customer needs, identifying suitable NAB products and services, and educating them on the best financial solutions. If you are a proactive problem-solver with a friendly demeanor and a commitment to excellence, we invite you to contribute to our mission of creating a thriving financial future for the Waimea community. This role offers significant potential for growth within our organization as we expand our operations.
Key Responsibilities
- Serve as the primary point of contact for customers, providing excellent service for all banking needs.
- Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Open new accounts, process loan applications, and assist customers with other banking products and services.
- Identify customer needs and effectively cross-sell appropriate NAB products and services.
- Resolve customer inquiries and issues in a timely and professional manner, escalating when necessary.
- Educate customers on digital banking channels and self-service options.
- Maintain strict adherence to banking regulations, policies, and procedures.
- Contribute to a positive team environment and assist colleagues as needed.
- Actively participate in ongoing training and professional development to enhance banking knowledge.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Proficiency in basic computer applications (MS Office Suite).
- Exceptional attention to detail and accuracy.
- Ability to handle cash and reconcile transactions.
- Problem-solving and decision-making skills.
- High level of integrity and confidentiality.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Minimum of 1 year of experience in a customer service or retail sales environment.
- Previous experience in banking or financial services.
- Familiarity with banking software and CRM systems.
- Knowledge of financial products and services.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday benefits.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Employee assistance program.
- Employee banking benefits and discounts.
How to Apply
If you are eager to launch or advance your career with a leading financial institution and contribute to a new market, we encourage you to apply! Please click on the link below to submit your application. We look forward to reviewing your qualifications.