About Company
Access Bank Plc is a leading financial institution committed to driving economic growth and empowering communities across Africa. With a strong focus on innovation, we are at the forefront of digital banking and financial inclusion, providing seamless and accessible banking solutions to millions. Our extensive agent banking network is a critical component of our strategy, extending essential financial services to underserved populations and fostering local entrepreneurship. We are a place where you can grow, innovate, and make a real impact, contributing to a future where financial services are within everyone’s reach. Join a team dedicated to excellence and making a tangible difference.
Job Description
Are you passionate about financial inclusion and eager to make a tangible difference in your community? Access Bank Plc is seeking dynamic and customer-focused individuals to join our growing network as Mobile Money Agents in the vibrant Efiote Street area of Calabar. This is an exciting opportunity to be at the heart of agent banking and fintech operations, empowering individuals and businesses with convenient, accessible financial services right in their neighborhood.
As a Mobile Money Agent, you will be the trusted face of Access Bank in your local area, facilitating essential transactions and bridging the gap between traditional banking and the rapidly evolving digital economy. You will play a crucial role in expanding financial access, assisting customers with a wide range of services including deposits, withdrawals, fund transfers, bill payments, and even guiding them through the process of opening new mobile accounts using our innovative and secure digital platforms. This role demands excellent interpersonal skills, meticulous attention to detail, and an unwavering commitment to providing exceptional customer service. If you are a self-starter, technologically savvy, and dedicated to contributing to the economic empowerment of your community, we strongly encourage you to apply. Join us in our mission to bring secure, reliable, and convenient banking services closer to everyone.
Key Responsibilities
- Accurately process customer deposits, withdrawals, and fund transfers using designated mobile platforms.
- Assist customers with opening new mobile money accounts and linking them to existing bank accounts when required.
- Facilitate various bill payments (e.g., utility bills, cable TV subscriptions) and airtime recharges.
- Educate customers on the benefits and proper usage of mobile banking, digital wallets, and other financial products offered by Access Bank.
- Maintain meticulous records of all transactions, ensuring strict compliance with Access Bank's policies and regulatory guidelines.
- Handle customer inquiries, provide clear information, and resolve transactional issues promptly and professionally.
- Safeguard all cash, transactional devices, and sensitive customer information, adhering strictly to security protocols.
- Actively promote Access Bank's mobile money services and identify opportunities to expand the customer base within the assigned locality.
- Collaborate effectively with Access Bank support staff to ensure seamless service delivery and escalate complex customer issues for resolution.
- Ensure the cleanliness and presentability of the agent location, maintaining a welcoming environment for customers.
Required Skills
- Minimum of an O'Level certificate (SSCE/WAEC/NECO) with credit passes in English and Mathematics.
- Demonstrable experience in customer service or a public-facing role.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong basic numeracy and accounting skills.
- Proficiency in using mobile phones, tablets, and basic digital applications for transactions.
- High level of integrity, trustworthiness, and ethical conduct.
- Ability to work independently, exercise good judgment, and manage time effectively.
- Residency within the Efiote Street, Calabar area or immediate vicinity is essential.
Preferred Qualifications
- Previous experience as a Mobile Money Agent or in a similar agent banking role.
- An Ordinary National Diploma (OND), Higher National Diploma (HND), or Bachelor of Science (BSc) in any discipline.
- Familiarity with Access Bank's product offerings and services.
- Strong problem-solving abilities and a proactive, result-oriented attitude.
- Ability to speak local languages (e.g., Efik, Ibibio) in addition to English.
Perks & Benefits
- Competitive commission-based remuneration structure directly tied to your performance.
- Opportunity to be part of a leading financial institution and contribute to its growth.
- Comprehensive training and ongoing support on Access Bank's agent banking platforms and services.
- Direct contribution to community development and financial inclusion initiatives.
- Potential for career growth and increased responsibilities within the Access Bank agent network.
- Access to marketing materials and promotional support to grow your business.
- Exposure to cutting-edge fintech solutions and digital financial services.
How to Apply
Interested and qualified candidates are encouraged to submit their comprehensive CV and a well-crafted cover letter detailing their suitability for this role. Please ensure your application highlights your experience in customer service, your understanding of mobile money operations, and why you are the ideal candidate to represent Access Bank Plc. Click on the application link below to apply.