About Company
Microsoft is a global leader in software, services, devices, and solutions, dedicated to empowering every person and every organization on the planet to achieve more. Our mission is to enable digital transformation for the era of an intelligent cloud and an intelligent edge. We foster a culture of inclusion, growth, and innovation, where employees are encouraged to learn, collaborate, and make a meaningful impact. Joining Microsoft means being part of a team that is constantly pushing the boundaries of what’s possible, contributing to technologies that shape the future, and supporting a vast ecosystem of users and businesses worldwide. We believe in investing in our people, providing unparalleled opportunities for career development and personal growth within a dynamic and supportive environment.
Job Description
Are you a proactive and customer-focused IT professional looking for an immediate opportunity to make a significant impact? Microsoft is seeking a dedicated and skilled IT Support Specialist to join our Florence, Kentucky team. This crucial full-time role will have you at the forefront of ensuring seamless technical operations for our internal teams, external partners, and potentially even direct customers utilizing Microsoft products and services. From troubleshooting complex software issues and managing hardware deployments to providing expert guidance on Microsoft 365 applications and supporting network connectivity, you will be the go-to resource for all things technical. We’re looking for someone who thrives in a fast-paced environment, possesses exceptional problem-solving abilities, and is passionate about delivering top-tier technical support. This role offers an exciting chance to work directly with cutting-edge Microsoft technologies, continuously enhance your skillset, and contribute to the productivity and success of our operations. If you’re ready to hit the ground running, apply your expertise from day one, and grow your career within a world-renowned technology company, then we want to hear from you. This position is vital for maintaining our operational efficiency and ensuring our users have the tools and support they need to excel.
Key Responsibilities
- Provide first and second-tier technical support for hardware, software, and network-related issues to end-users (on-site and potentially remote).
- Troubleshoot and resolve problems related to Microsoft Windows operating systems, Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and other proprietary applications.
- Perform hardware diagnostics, repairs, installations, and upgrades for desktops, laptops, printers, and mobile devices.
- Administer user accounts, permissions, and security settings within Active Directory and Azure Active Directory environments.
- Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic network device configuration.
- Document all support interactions, solutions, and procedures accurately in a ticketing system to maintain a comprehensive knowledge base.
- Educate users on best practices for technology usage and security protocols.
- Collaborate with other IT teams and departments to escalate complex issues and ensure timely resolution.
- Participate in the deployment of new software, hardware, and system updates.
- Contribute to maintaining IT inventory and asset management.
- Provide immediate and effective support to ensure minimal disruption to business operations.
Required Skills
- Minimum of 2 years (24 months) of demonstrated experience in an IT Support or Helpdesk role.
- Proficiency in troubleshooting and supporting Microsoft Windows 10/11 operating systems.
- Extensive experience with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
- Familiarity with Active Directory and Azure Active Directory for user and group management.
- Strong understanding of hardware components for desktops, laptops, and peripherals.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication and interpersonal skills, with a strong customer service orientation.
- Ability to work independently and as part of a team in a fast-paced, "immediate start" environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, M365 Fundamentals).
- Experience with ticketing systems (e.g., ServiceNow, Zendesk).
- Knowledge of mobile device management (MDM) solutions.
- Experience with PowerShell scripting for automation tasks.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Life insurance and disability coverage.
- Employee assistance programs.
- Opportunities for continuous learning and professional development through Microsoft's extensive training resources.
- Access to cutting-edge Microsoft technologies and internal beta programs.
- Employee discounts on Microsoft products and services.
- A vibrant, inclusive, and collaborative work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to the official Microsoft Careers portal where you can submit your resume and cover letter. We look forward to reviewing your application!