About Company
Stripe is a global technology company building economic infrastructure for the internet. We help businesses of all sizes, from startups to large enterprises, accept payments, run their businesses, and grow. With millions of businesses in over 120 countries using Stripe, our mission is to increase the GDP of the internet. We are a fast-paced, innovative, and inclusive environment, driven by a passion for solving complex problems and empowering entrepreneurs worldwide. Join us in shaping the future of online commerce!
Job Description
Are you eager to launch your career in a dynamic, high-growth tech environment? Do you thrive on helping others and solving puzzles? Stripe is looking for enthusiastic and driven individuals to join our Merchant Support team in Berlin as Merchant Support Staff. This entry-level position is perfect for someone passionate about technology and customer service, eager to learn, and ready to make a tangible impact without needing prior experience.
As a Merchant Support Staff member, you will be the first point of contact for our diverse range of merchants, guiding them through the intricacies of Stripe’s powerful suite of products. Your primary goal will be to empower our users by providing accurate, friendly, and efficient assistance across various channels, including email, chat, and occasionally phone. You will play a crucial role in ensuring our merchants have a seamless experience, helping them troubleshoot payment processing issues, navigate product features, understand their account settings, and much more.
This role is not just about answering questions; it’s about building trust, understanding merchant needs, and proactively finding solutions. You will become an expert in Stripe’s ecosystem, gaining deep knowledge of payment gateways, APIs, fraud prevention, and financial operations. We believe in investing in our people, and you’ll receive comprehensive training and ongoing support to develop your skills, grow your career, and become a vital part of our global team. If you’re a quick learner, possess excellent communication skills, and are dedicated to providing outstanding support, we encourage you to apply and start your journey with Stripe! We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Responsibilities
- Respond promptly and professionally to merchant inquiries via email, chat, and phone.
- Diagnose and resolve technical and operational issues related to payment processing, account management, and Stripe products.
- Guide merchants through product features, documentation, and best practices to optimize their use of Stripe.
- Document all interactions and solutions accurately in our CRM system.
- Collaborate with internal teams, including engineering, product, and sales, to escalate and resolve complex issues.
- Contribute to the ongoing improvement of our help center and internal knowledge base.
- Identify trends in merchant feedback to help improve Stripe's products and services.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
Required Skills
- Excellent verbal and written communication skills in English and German.
- Strong problem-solving and analytical abilities.
- A genuine desire to help others and a customer-centric mindset.
- Ability to quickly learn new software, systems, and technical concepts.
- Comfortable working in a fast-paced and evolving environment.
- Basic computer literacy and proficiency with common office software.
Preferred Qualifications
- Fluency in additional European languages (e.g., French, Spanish, Italian).
- Familiarity with ticketing systems or CRM software.
- A keen interest in financial technology, e-commerce, or the startup ecosystem.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, though not required.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous paid time off and public holidays.
- Excellent health, dental, and vision insurance.
- Learning and development budget for continuous growth.
- Modern office environment in the heart of Berlin with amenities.
- Team events, social gatherings, and opportunities for community engagement.
- Commuter benefits and subsidies.
- Access to a global network of Stripes and career advancement opportunities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Submit your resume and a brief cover letter explaining why you’re a great fit for Stripe and this role. We look forward to learning more about you!