About Company
Suffolk Medical Group is a leading primary care provider dedicated to delivering exceptional patient care across Ipswich. With multiple thriving practices, we pride ourselves on our compassionate, patient-centered approach and our commitment to fostering a supportive and professional working environment for our staff. Our team comprises highly skilled GPs, nurses, allied health professionals, and administrative staff who work collaboratively to ensure the well-being of our diverse community. We embrace innovation in healthcare delivery while maintaining the personal touch that our patients value. Joining Suffolk Medical Group means becoming part of a community that values your contributions, encourages professional growth, and makes a tangible difference in people’s lives every single day. We are deeply embedded in the local Ipswich community, striving to improve health outcomes and provide accessible, high-quality medical services.
Job Description
We are seeking a highly organised, empathetic, and detail-oriented Medical Secretary to join our dynamic team at Suffolk Medical Group in Ipswich. This full-time position is pivotal to the smooth running of our practice, playing a critical role in supporting our clinical staff and ensuring our patients receive the best possible service. As a Medical Secretary, you will be the backbone of our administrative operations, responsible for a wide array of tasks that contribute directly to efficient patient management and clinical support.
Your day will be varied, involving direct patient interaction, managing confidential medical records, and liaising with various healthcare professionals. You will handle sensitive information with the utmost discretion and professionalism, acting as a crucial link between patients, doctors, and other departments. We are looking for someone who is not only proficient in administrative duties but also possesses excellent communication skills, a proactive attitude, and a genuine desire to contribute to a caring healthcare environment. You will be instrumental in scheduling appointments, processing referrals, managing correspondence, and maintaining accurate patient databases, ensuring that all information is up-to-date and easily accessible.
This role offers a fantastic opportunity to work within a supportive team where your skills will be valued and developed. You will be empowered to streamline processes, contribute to improving patient pathways, and ensure that our clinical team can focus on delivering outstanding medical care. If you are passionate about healthcare administration, thrive in a fast-paced environment, and are eager to make a significant impact on patient experience and operational efficiency, we encourage you to apply. Join Suffolk Medical Group and become an integral part of a team dedicated to excellence in primary care.
Key Responsibilities
- Manage and maintain patient records with strict confidentiality and accuracy, utilising our electronic patient record systems.
- Schedule and coordinate patient appointments, referrals, and diagnostic tests efficiently.
- Handle incoming and outgoing correspondence, including letters, emails, and faxes, often involving sensitive medical information.
- Act as a primary point of contact for patients, healthcare providers, and external organisations, providing a professional and helpful service.
- Prepare and format medical reports, letters, and other documents accurately and in a timely manner.
- Assist clinicians with administrative tasks, ensuring they have the necessary information and support for patient consultations.
- Manage office supplies related to administrative functions and ensure the smooth operation of the reception area.
- Process patient registrations, updates, and demographic information.
- Adhere strictly to data protection (GDPR) and patient confidentiality guidelines at all times.
Required Skills
- Proven experience as a Medical Secretary or in a similar administrative role within a healthcare setting.
- Excellent written and verbal communication skills.
- Strong proficiency in IT, including Microsoft Office Suite (Word, Excel, Outlook) and experience with Electronic Patient Record (EPR) systems.
- Exceptional organisational and time management abilities, with a keen eye for detail.
- Ability to work independently and as part of a team in a busy, fast-paced environment.
- Discretion and sensitivity when handling confidential patient information.
- Understanding of medical terminology and procedures.
Preferred Qualifications
- Relevant secretarial qualification (e.g., AMSPAR Certificate for Medical Secretaries).
- Experience with specific NHS IT systems (e.g., SystmOne, EMIS Web).
- Knowledge of NHS protocols and healthcare administrative processes.
Perks & Benefits
- Competitive salary package.
- Generous annual leave entitlement.
- NHS Pension Scheme enrollment.
- Opportunities for professional development and training.
- Supportive and collaborative working environment.
- Employee assistance program.
- Staff discounts on various services and retailers.
How to Apply
Please click on the application link below to submit your CV and cover letter. We look forward to reviewing your application and learning how your skills and experience can contribute to our dedicated team at Suffolk Medical Group.