About Company
HCA Healthcare is one of the nation’s leading providers of healthcare services, comprised of 180 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers and physician clinics, in 20 states and the United Kingdom. Our mission is to provide an accessible, compassionate healthcare system, and we believe that patient care is a team effort. We are committed to fostering an environment where our employees can thrive, grow, and contribute meaningfully to our community’s well-being. Joining HCA Healthcare means becoming part of a diverse and inclusive family dedicated to making a difference every day. With a steadfast focus on improving patient lives, HCA Healthcare is dedicated to providing compassionate, high-quality care across a spectrum of medical services. We pride ourselves on our commitment to innovation, patient safety, and clinical excellence, supported by a strong foundation of ethical practices and community involvement.
Job Description
We are seeking a highly organized, detail-oriented, and compassionate Medical Secretary to join our administrative team. In this pivotal role, you will be the cornerstone of our office operations, ensuring seamless administrative support for medical staff and a welcoming experience for our patients. This position is ideal for an individual with exceptional interpersonal skills, a strong work ethic, and a passion for healthcare administration. You will be responsible for managing patient appointments, maintaining confidential medical records, handling correspondence, and facilitating smooth communication within the medical facility. The successful candidate will navigate a fast-paced environment with efficiency and professionalism, contributing significantly to the overall patient experience and operational effectiveness. Your ability to multitask, prioritize, and adapt will be crucial in supporting our dedicated healthcare professionals and ensuring that our patients receive the best possible care. This role demands meticulous attention to detail and a proactive approach to managing administrative tasks, ensuring that all aspects of office management run smoothly. If you are looking for an opportunity to contribute your administrative expertise in a dynamic healthcare setting, HCA Healthcare offers a rewarding career path with opportunities for growth and professional development, fostering an environment where every team member is valued and empowered to excel.
Key Responsibilities
- Manage and schedule patient appointments, procedures, and consultations, ensuring optimal calendar management for medical staff.
- Greet patients and visitors warmly, assist with check-ins, and provide information with a professional and empathetic demeanor.
- Maintain accurate and confidential patient medical records, including filing, updating, and retrieving information as required.
- Handle incoming and outgoing correspondence, including emails, faxes, and mail, ensuring timely and appropriate distribution.
- Prepare and process patient billing, insurance forms, and other administrative documents.
- Answer and direct phone calls, taking messages, and providing information according to established protocols.
- Coordinate referrals to other specialists or departments, ensuring all necessary documentation is completed.
- Order and maintain office supplies, ensuring adequate stock levels for smooth operations and efficiency.
- Assist with the preparation of reports, presentations, and other administrative tasks as assigned by medical staff or management.
- Adhere strictly to all HIPAA regulations and maintain absolute patient confidentiality at all times.
- Facilitate effective communication between patients, medical staff, and external partners to ensure seamless operations and patient satisfaction.
Required Skills
- Minimum of 1 year of experience in an administrative or secretarial role, preferably in a healthcare setting.
- Proficiency in medical terminology and understanding of healthcare administrative procedures.
- Excellent written and verbal communication skills, with a professional and courteous telephone manner.
- Strong organizational skills and meticulous attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with electronic health record (EHR) systems.
- Ability to multitask and prioritize effectively in a fast-paced, high-volume healthcare environment.
- Exceptional interpersonal and customer service skills, with a patient-first attitude.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s degree in Medical Office Administration or a related field.
- Certification as a Medical Administrative Assistant (CMAA) or similar professional certification.
- Experience with specific EHR systems like Epic, Cerner, or Meditech.
- Bilingual proficiency (English/Spanish) to better serve a diverse patient population.
Perks & Benefits
- Competitive hourly wage commensurate with experience and qualifications.
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- Generous paid time off (PTO) and holiday pay.
- 401(k) retirement plan with company match to help secure your financial future.
- Life insurance and disability benefits for added peace of mind.
- Tuition reimbursement and continuing education opportunities to support professional growth.
- Employee assistance program (EAP) offering confidential support and resources.
- Opportunities for career advancement and professional development within a large, nationwide healthcare system.
- Employee discounts and wellness programs.
How to Apply
Interested candidates are encouraged to apply directly through our career portal. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and passion align with our mission to provide excellent patient care and contribute to our thriving healthcare community.