About Company
HealthPartners is an award-winning integrated health care system based in Bloomington, Minnesota. Founded in 1957, we are the largest consumer-governed non-profit health care organization in the nation, serving more than 1.5 million medical and dental members. Our mission is to improve health and well-being in partnership with our members, patients, and community. We believe in providing compassionate, high-quality care that is accessible and affordable, fostering a culture of innovation, collaboration, and continuous improvement. At HealthPartners, you’ll join a team of dedicated professionals who are passionate about making a real difference in people’s lives, guided by values of excellence, integrity, partnership, and compassion. We offer a supportive work environment where employees are valued, and professional growth is encouraged. Join HealthPartners and become a part of a legacy of care, commitment, and community health.
Job Description
Are you a highly organized, compassionate, and detail-oriented individual looking to make an immediate impact in a dynamic healthcare setting? HealthPartners is urgently seeking a dedicated Full-Time Medical Office Assistant to join our bustling Minneapolis clinic. In this vital role, you will be the welcoming face and efficient backbone of our practice, ensuring a seamless experience for our patients and providing invaluable support to our clinical staff. This is more than just an administrative position; it’s an opportunity to contribute directly to patient care by managing critical front-office operations, maintaining accurate records, and facilitating smooth communication within our team and with our community. Your ability to multitask, prioritize, and handle sensitive information with discretion will be paramount. We are looking for someone who thrives in a fast-paced environment, possesses exceptional interpersonal skills, and is committed to upholding our high standards of patient service and operational excellence. If you are ready to step into a role where your contributions are recognized and your passion for healthcare can flourish, we encourage you to apply today and become a key player in our mission to improve health and well-being. This urgent opening requires someone ready to hit the ground running, bringing their expertise and positive attitude to a team that truly makes a difference. You will play an integral role in maintaining the efficient flow of daily operations, directly impacting patient satisfaction and the productivity of our medical providers. Your proactive approach to problem-solving and commitment to patient advocacy will be highly valued.
Key Responsibilities
- Greet and check-in patients, verifying demographic and insurance information.
- Schedule and confirm patient appointments, managing provider calendars efficiently.
- Answer multi-line phones, direct calls, and take accurate messages.
- Process patient payments, manage billing inquiries, and handle co-pays.
- Prepare and maintain patient charts, ensuring all documentation is accurate and up-to-date.
- Manage incoming and outgoing faxes, emails, and mail.
- Assist with the coordination of patient referrals and external appointments.
- Maintain a clean, organized, and welcoming front office environment.
- Adhere to all HIPAA regulations and maintain strict patient confidentiality.
- Collaborate effectively with nurses, physicians, and other clinic staff to ensure optimal patient flow.
Required Skills
- High School Diploma or GED.
- Minimum of 1 year of experience in a medical office or healthcare setting.
- Proficiency in electronic medical records (EMR) systems.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Demonstrated customer service excellence.
- Basic knowledge of medical terminology.
Preferred Qualifications
- Associate’s degree or relevant certification (e.g., Medical Administrative Assistant).
- Experience with Epic EMR system.
- Bilingual proficiency (especially Spanish or Somali).
- Knowledge of medical insurance procedures and billing codes.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Paid Time Off (PTO) and company-paid holidays.
- 401(k) retirement plan with employer match.
- Life and disability insurance.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program.
- Wellness programs and discounts.
- Opportunities for career advancement within a large healthcare system.
How to Apply
To apply for this urgent opening, please click on the application link below. We look forward to reviewing your qualifications and potentially welcoming you to the HealthPartners team!