About Company
Elizabeth Street Surgery is a well-established and respected General Practice dedicated to providing comprehensive and compassionate healthcare services to the Blackpool community. Our patient-centric approach ensures that every individual receives high-quality care tailored to their needs. We operate a friendly and supportive environment where teamwork and professional development are highly valued. Our team comprises experienced GPs, nurses, and administrative staff, all working collaboratively to maintain the highest standards of patient satisfaction and clinical excellence. We pride ourselves on being an integral part of the local health economy, committed to improving the well-being of our diverse patient population through accessible and effective medical care.
Job Description
We are seeking a highly motivated and empathetic Medical Assistant to join our thriving practice immediately. This is an exciting opportunity for an individual with a passion for healthcare to become a vital part of our patient care team. As a Medical Assistant at Elizabeth Street Surgery, you will play a crucial role in ensuring the smooth and efficient operation of our clinic, providing essential support to our General Practitioners and nursing staff, and directly contributing to a positive patient experience. Your day-to-day responsibilities will be diverse, encompassing both clinical and administrative tasks, all aimed at facilitating excellent patient flow and maintaining our high standards of care. We are looking for someone who is organised, proactive, possesses excellent communication skills, and can work effectively in a fast-paced environment. This role is ideal for someone looking to build a career in primary care, offering invaluable experience across a wide range of medical disciplines. Join us in making a real difference in the lives of our patients.
Key Responsibilities
- Prepare consultation rooms, ensuring they are clean, tidy, and fully stocked with necessary equipment and supplies before and after patient appointments.
- Assist GPs and nurses with minor procedures, examinations, and patient care activities as required, maintaining patient comfort and safety.
- Perform basic clinical duties such as taking and recording vital signs (blood pressure, temperature, pulse, respiration), height, and weight.
- Manage and organise patient medical records, ensuring accuracy, confidentiality, and efficient retrieval of information (both electronic and paper-based).
- Handle patient enquiries, provide information, and guide patients through clinic processes with a professional and compassionate demeanour.
- Process laboratory requests, manage samples, and ensure results are accurately filed and communicated to the relevant clinician.
- Monitor and maintain medical stock levels, ordering supplies as needed, and ensuring all equipment is properly cleaned and calibrated.
- Assist with administrative tasks including scheduling appointments, managing referrals, and handling incoming and outgoing correspondence.
- Ensure adherence to all health and safety regulations, infection control policies, and data protection guidelines (GDPR).
- Support the broader clinical team by undertaking ad-hoc duties to ensure the smooth running of the surgery.
Required Skills
- Prior experience (minimum 1 year) in a healthcare support role or similar clinical setting.
- Excellent communication and interpersonal skills, with a patient-first approach.
- Strong organisational abilities and attention to detail.
- Proficiency in basic computer skills and willingness to learn specific medical software.
- Ability to work effectively both independently and as part of a multidisciplinary team.
- A compassionate, empathetic, and professional attitude.
- Understanding of patient confidentiality and data protection principles (GDPR).
Preferred Qualifications
- Vocational qualification in healthcare support, medical administration, or a related field.
- Experience with SystmOne or other NHS patient management systems.
- Basic Life Support (BLS) certification.
- Knowledge of medical terminology.
Perks & Benefits
- Competitive salary package.
- Generous annual leave allowance.
- Opportunities for continuous professional development and training.
- Supportive and friendly working environment.
- Pension scheme.
- Employee assistance programme.
How to Apply
If you are ready to embark on a rewarding career as a Medical Assistant with Elizabeth Street Surgery, we encourage you to apply today. Please click on the application link below to submit your application. We look forward to reviewing your qualifications and potentially welcoming you to our dedicated team.