About Company
Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy and people. Our 85,000 colleagues across 130 countries help clients navigate an increasingly dynamic and complex environment. Through our four market-leading businesses—Marsh, Guy Carpenter, Mercer, and Oliver Wyman—we provide data-driven insights and solutions that help protect and promote the health, wealth and careers of millions of people. We are dedicated to making a difference in the moments that matter for our colleagues, our clients, and our communities. Our commitment to diversity, equity, and inclusion is central to our culture, fostering an environment where every voice is heard and valued. At Marsh McLennan, we believe in unlocking potential and driving meaningful impact for a better future.
Job Description
Marsh McLennan is seeking a highly motivated and detail-oriented Client Services Representative to join our dynamic team in New York, Us. This is an exciting opportunity to be at the forefront of delivering exceptional service to our diverse client base within the global professional services industry. As a Client Services Representative, you will play a crucial role in managing client relationships, providing comprehensive administrative and operational support, and ensuring the seamless delivery of our world-class solutions. You will be the primary point of contact for client inquiries, demonstrating a deep understanding of their needs and proactively seeking ways to enhance their experience. This position requires strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. We are looking for an individual who thrives in a fast-paced environment, possesses a keen eye for detail, and is passionate about building lasting client relationships. Join a company that values innovation, collaboration, and continuous professional development, offering a clear path for career growth within a global leader. You will be integral to our mission of helping clients navigate risk, optimize strategy, and empower their people. This role offers the opportunity to develop a deep understanding of complex financial and risk management solutions, interacting with a broad spectrum of clients from various industries. We foster an environment of continuous learning and support, ensuring you have the tools and resources to excel in your role and advance your career within our esteemed organization.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, providing timely and accurate information regarding services, policies, and procedures.
- Manage client accounts, ensuring all necessary documentation is complete, current, and compliant with company standards.
- Collaborate with internal teams (e.g., sales, operations, technical support) to resolve client issues and requests effectively and efficiently.
- Process client requests for service changes, policy updates, and general account maintenance.
- Identify opportunities to enhance the client experience and contribute to client retention efforts.
- Prepare and deliver client-facing communications, reports, and presentations as needed.
- Maintain comprehensive and accurate records of client interactions and transactions in CRM systems.
- Assist with onboarding new clients and provide initial training on relevant platforms or processes.
- Stay informed about industry trends, company products, and regulatory changes to better assist clients.
- Participate in client meetings, both virtually and in person, to foster strong relationships.
Required Skills
- Minimum of 2 years of experience in a client service, account management, or administrative support role, preferably within financial services, insurance, or professional services.
- Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Proven ability to build and maintain strong client relationships.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Demonstrated problem-solving capabilities and a proactive approach to task management.
- A strong customer-centric mindset and commitment to delivering high-quality service.
- Bachelor’s degree in Business Administration, Finance, Communications, or a related field.
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce).
- Knowledge of risk management, insurance, or human capital consulting services.
- Previous experience working in a global organization.
- Certifications relevant to the financial services or insurance industry.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Tuition reimbursement and professional development opportunities.
- Wellness programs and employee assistance programs.
- Hybrid work model offering flexibility and collaboration.
- Opportunities for career growth and advancement within a global firm.
- Inclusive and diverse company culture.
- Commuter benefits program.
- Employee discount programs.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter clearly highlight your relevant experience and qualifications for this role. We look forward to reviewing your application.