About Company
Marriott International, Inc. is a leading global lodging company with more than 8,000 properties across 139 countries and territories, providing unmatched hospitality experiences. With a diverse portfolio of brands, Marriott is committed to putting people first, taking care of associates, and fostering a culture of integrity and service. We believe that our success is built on the talent and dedication of our associates, who are passionate about creating memorable stays for our guests. Joining Marriott means becoming part of a worldwide family that values innovation, community, and career growth. In Swansea, the Marriott hotel stands as a beacon of comfort and luxury, offering breathtaking views and exceptional service to both leisure and business travelers. We are proud to contribute to the local economy and provide a welcoming environment for our guests and a supportive workplace for our team members.
Job Description
Are you a friendly, energetic individual with a passion for delivering exceptional guest experiences? Marriott International in Swansea, Wales, is actively seeking a dedicated and enthusiastic Bellhop to join our esteemed Front Office team. As a Bellhop, you are the first point of contact for many of our guests, setting the tone for their entire stay. Your warm welcome, efficient service, and genuine willingness to assist will be crucial in creating lasting positive impressions. This vital role involves more than just luggage handling; it’s about providing personalized service, anticipatory care, and acting as a knowledgeable ambassador for our hotel and the beautiful city of Swansea. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and genuinely enjoys interacting with people from all walks of life. You will be responsible for ensuring guests feel welcomed, supported, and completely at ease from the moment they arrive until their departure. This includes assisting with luggage, escorting guests to their rooms, providing helpful information about hotel amenities and local attractions, and generally anticipating guest needs with a proactive and friendly attitude. This is a fantastic opportunity for individuals looking to start or advance their career in the luxury hospitality sector with a globally recognized leader. You will be an integral part of a supportive team dedicated to upholding Marriott’s legendary standards of service and contributing to a welcoming, inclusive atmosphere for all. Join us and help us create unforgettable experiences for every guest.
Key Responsibilities
- Warmly greet guests upon arrival and departure, offering assistance with luggage and transportation.
- Escort guests to their rooms, providing an overview of the room features, hotel amenities, and services.
- Assist guests with storing and retrieving luggage efficiently and securely.
- Provide accurate and helpful information about the hotel's facilities, services, and local attractions in Swansea.
- Assist with guest requests, such as calling taxis, providing directions, or delivering items to rooms promptly.
- Maintain a clean, organized, and presentable lobby and bell stand area.
- Work collaboratively with other hotel departments (e.g., Front Desk, Housekeeping, Concierge) to ensure seamless guest service and operational efficiency.
- Handle guest inquiries and resolve minor issues with professionalism and a positive attitude, escalating more complex concerns to management.
- Operate hotel vehicles, if required and licensed, for guest shuttle services or valet parking.
- Adhere strictly to all hotel safety and security procedures and policies, ensuring guest and associate well-being.
- Uphold Marriott's brand standards for guest service and personal presentation at all times.
Required Skills
- Excellent verbal communication and interpersonal skills, with a welcoming and outgoing personality.
- A friendly, approachable, and professional demeanor, demonstrating genuine hospitality.
- Ability to lift and transport luggage (up to 50 lbs/23 kg) comfortably and stand for extended periods.
- Strong customer service orientation with a proactive, helpful, and anticipatory attitude.
- Ability to work effectively and collaboratively in a fast-paced team environment.
- High level of reliability, punctuality, and a strong work ethic.
- Basic computer literacy for logging requests or accessing guest information.
- Flexibility to work various shifts, including weekends and holidays, as per operational needs.
Preferred Qualifications
- Previous experience (e.g., 6 months to 1 year) in a customer service or hospitality role (e.g., concierge, front desk, guest services).
- Knowledge of the local Swansea area, including attractions, dining, and transportation options.
- Valid UK driving license with a clean record (essential if valet/shuttle duties are required).
- Ability to speak additional languages is a plus.
- Experience using property management systems (e.g., Opera) is beneficial.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Comprehensive health and wellness benefits package.
- Generous Marriott employee travel discounts and reduced rates at Marriott properties worldwide.
- Opportunities for career advancement and professional development within a global company.
- Training programs and continuous learning opportunities to enhance skills.
- Positive, inclusive, and supportive work environment.
- Meal provisions during shifts.
- Uniform provided and laundered.
- Company pension scheme.
- Employee recognition programs.
How to Apply
If you are excited by the prospect of joining a world-class hospitality team and making a tangible difference in our guests’ experiences, we encourage you to apply. Please click on the application link below to visit the Marriott Careers website. On the careers page, search for roles in “Swansea” or “Front Office” to find current opportunities that align with this Bellhop position. We look forward to reviewing your application!