About Company
Manulife Financial, operating as John Hancock in the United States and Manulife elsewhere, is a leading international financial services group dedicated to helping people make their most important financial decisions. With a proud history spanning over 135 years, we provide financial advice, insurance, wealth, and asset management solutions for individuals, groups, and institutions worldwide. Our global presence is matched by our commitment to local communities, fostering an inclusive and innovative environment where every employee can thrive. We believe in making decisions easier and lives better for our millions of customers by offering trusted financial security and expert guidance. Join our New Albany team and become part of a company that values integrity, customer-centricity, and continuous growth.
Job Description
As an Operations Assistant at Manulife Financial in our New Albany, Indiana office, you will play a crucial role in ensuring the smooth and efficient daily operations of our dynamic financial services environment. This is an urgent hiring, indicating a fast-paced setting where your contributions will be immediately impactful and highly valued. You will be responsible for providing comprehensive administrative and operational support to various departments, ensuring that our processes are streamlined, accurate, and fully compliant with both company standards and regulatory requirements. This position demands a highly organized individual with exceptional attention to detail, strong problem-solving skills, and the proven ability to manage multiple tasks effectively while adhering to strict deadlines. You will be instrumental in maintaining meticulous records, preparing detailed reports, coordinating complex schedules, and facilitating seamless communication within the team and with external partners, ensuring all interactions uphold Manulife’s unwavering commitment to excellence and client satisfaction. If you are a proactive, self-motivated team player eager to contribute to a world-class financial institution and grow your career, we strongly encourage you to apply. This role offers an unparalleled opportunity to gain invaluable experience in the dynamic financial services sector and work alongside a dedicated team committed to innovation and superior customer service. You will be a vital part of a team that champions efficiency, accuracy, and client focus, directly contributing to our operational success and the financial well-being of our customers.
Key Responsibilities
- Provide comprehensive administrative support, including scheduling meetings, managing correspondence, and organizing digital and physical documents.
- Maintain accurate and up-to-date records and databases, ensuring data integrity, confidentiality, and ease of access.
- Assist with the preparation of various reports, presentations, and other critical financial documentation.
- Process and track operational transactions, ensuring strict compliance with established procedures and regulatory guidelines.
- Coordinate and facilitate internal and external communications, acting as a professional liaison when necessary.
- Support various operational projects, actively contributing to process improvement and efficiency initiatives.
- Manage office supplies inventory, coordinate vendor services, and ensure the smooth functioning of office equipment.
- Handle client inquiries or direct them to appropriate personnel with professionalism, empathy, and efficiency.
- Collaborate effectively with team members to achieve departmental goals and foster a positive, supportive work environment.
- Perform other ad-hoc administrative and operational duties as assigned to support overall office operations and strategic objectives.
Required Skills
- Proven experience (1+ year) in an administrative or operations support role, preferably in a corporate environment.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively in a fast-paced setting.
- Strong attention to detail and a commitment to accuracy in all tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
- Exceptional written and verbal communication skills, with professional phone etiquette.
- Ability to work independently with minimal supervision and collaboratively as part of a team.
- High level of integrity and demonstrated ability to handle confidential information with discretion.
- Strong problem-solving aptitude and ability to take initiative.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Finance, or a related field.
- Previous experience within the financial services or insurance industry.
- Familiarity with financial software or CRM (Customer Relationship Management) systems.
- Experience with process improvement methodologies or project support.
Perks & Benefits
- Competitive salary and performance-based incentives to reward your hard work.
- Comprehensive health, dental, and vision insurance plans for you and your family.
- Generous paid time off (vacation, sick leave, federal holidays, and personal days).
- 401(k) retirement plan with robust company match to help secure your future.
- Opportunities for professional development, training, and career advancement within a global organization.
- Tuition reimbursement program for continued education.
- Employee wellness programs and resources to support a healthy lifestyle.
- A supportive, inclusive, and collaborative work environment that values diversity and teamwork.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please ensure your resume and cover letter highlight your relevant experience, skills, and qualifications for this role. We look forward to reviewing your application.