About Company
While Lowe’s Companies Inc. is a global Fortune 50 company primarily known for its home improvement retail operations across North America, we are excited to explore opportunities to bring our values of customer service, innovation, and community support to new markets. As a prominent retailer, Lowe’s is dedicated to helping customers improve their homes and lives by providing a wide array of products, from building materials to appliances and garden supplies. Our commitment extends to fostering a supportive work environment where associates can thrive, grow, and make a tangible difference. We believe in empowering our teams to deliver exceptional service and create a positive impact, whether assisting a DIY enthusiast or a professional contractor. This spirit of dedication and excellence is at the heart of everything we do, and we are looking for passionate individuals to join us in establishing that same level of trusted service and quality in Cardiff.
Job Description
Are you passionate about helping people bring their home improvement dreams to life? Do you thrive in a dynamic retail environment where every day brings new challenges and opportunities to make a difference? Lowe’s Companies Inc. is actively seeking enthusiastic and dedicated Retail Associates to join our growing team in Cardiff, focusing on delivering outstanding customer service and ensuring a positive shopping experience. As a Retail Associate, you will be the welcoming face of Lowe’s, directly interacting with customers, assisting them in navigating our extensive product selection, and providing expert advice tailored to their specific projects. This pivotal role is perfect for individuals who are energetic, possess strong communication skills, and genuinely enjoy working as part of a collaborative and supportive team. Your responsibilities will include maintaining a pristine, well-organized, and fully stocked sales floor, ensuring all products are displayed attractively and priced accurately. You’ll also efficiently process transactions using our point-of-sale systems, handle various payment methods with precision, and assist customers with loading their purchases, always prioritizing safety and efficiency. Whether you’re guiding a seasoned DIY enthusiast through a complex renovation project, helping a new homeowner select the perfect paint color, or simply assisting someone in picking out a new garden plant, your contribution will be essential to our collective success and customer satisfaction. We are looking for individuals who are eager to learn, highly adaptable, and deeply committed to exceeding customer expectations. Join us and become part of a company that deeply invests in its people and its communities. This is an exciting opportunity to build a rewarding career in retail and contribute to a leading brand renowned for quality, value, and exceptional service.
Key Responsibilities
- Greet and assist customers in a friendly, professional, and timely manner, understanding their needs and guiding them to appropriate products.
- Provide accurate product information, advice, and solutions to customer inquiries regarding home improvement projects.
- Maintain a clean, organized, and well-stocked sales floor, ensuring products are displayed attractively and correctly priced.
- Operate point-of-sale (POS) systems to process transactions, handle cash, credit, and other payment methods accurately.
- Assist with inventory management, including receiving, stocking, and organizing merchandise.
- Help customers load purchases into their vehicles, ensuring safety and efficiency.
- Adhere to all company policies and procedures, including safety guidelines and loss prevention protocols.
- Collaborate effectively with team members to achieve daily sales goals and ensure operational excellence.
- Continuously learn about new products, promotions, and services to better serve customers.
- Resolve customer complaints or issues with professionalism and a problem-solving approach, escalating when necessary.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Ability to work effectively in a fast-paced retail environment.
- Strong attention to detail and accuracy in handling transactions.
- Basic computer proficiency for operating POS systems.
- Ability to lift and move merchandise weighing up to 50 lbs (approx. 23 kg) with reasonable accommodation.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a retail, customer service, or sales role.
- Familiarity with home improvement products, tools, or gardening.
- Ability to speak Welsh is a plus, but not required.
- High school diploma or equivalent.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increases.
- Comprehensive training and development programs to foster career growth.
- Employee discount on merchandise (where applicable in future operations).
- Supportive and inclusive work environment.
- Opportunities for advancement within the company.
- Paid time off and holiday pay (terms and conditions apply).
- Access to health and wellness resources (dependent on future operational structure).
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. We encourage you to submit your resume along with a brief cover letter outlining your relevant experience and why you are passionate about a career in retail and customer service.