About Company
KPMG is a global network of professional firms providing audit, tax, and advisory services. We operate in 143 countries and territories and have more than 265,000 people working in member firms around the world. At KPMG, we are dedicated to fostering an inclusive and diverse environment where every individual can thrive. We believe in empowering our people to make a meaningful impact, offering continuous learning, unparalleled career growth, and the opportunity to work with leading-edge technologies and diverse clients. Our commitment to integrity and quality is at the heart of everything we do, and we pride ourselves on being a trusted advisor in the business community.
Job Description
Join KPMG’s dynamic team as a Remote IT Support Specialist, providing essential technical assistance to our professionals across various departments from the comfort of your home office. This role is crucial in ensuring seamless operations and productivity for our distributed workforce. You will be the first point of contact for IT-related queries, troubleshooting hardware and software issues, and guiding users through technical challenges with professionalism and efficiency. The ideal candidate will possess a strong blend of technical expertise, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. This is an exciting opportunity to contribute to a leading global organization, supporting critical infrastructure and user needs while leveraging your skills in a flexible, remote environment. You will play a vital role in maintaining the high standards of technological reliability that KPMG’s business demands, ensuring our teams can continue to deliver world-class services to our clients without interruption.
Key Responsibilities
- Provide remote first-line and second-line technical support for hardware, software, network, and system issues, including desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve issues related to operating systems (Windows, macOS), productivity suites (Microsoft 365, Teams), VPN connectivity, and corporate applications.
- Respond to IT support requests via phone, email, chat, and ticketing system, ensuring timely and effective resolution in adherence to SLAs.
- Assist with user account management, password resets, access provisioning, and de-provisioning, maintaining strict security protocols.
- Document technical solutions, create knowledge base articles, and contribute to the continuous improvement of IT support processes.
- Escalate complex or unresolved issues to appropriate internal IT teams or third-party vendors, tracking progress until resolution.
- Conduct remote diagnostics, patching, and software deployments to maintain system health and security.
- Educate users on IT best practices, security awareness, and effective use of company technology.
- Participate in on-call rotation as required to provide support outside of standard business hours.
Required Skills
- Minimum of 2 years of experience in an IT Support, Help Desk, or Service Desk role.
- Proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Extensive experience with Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN) and remote access technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to work independently and efficiently in a remote work environment, managing time and priorities effectively.
- Experience with IT ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools (e.g., TeamViewer, LogMeIn).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Experience supporting mobile devices (iOS, Android) in an enterprise environment.
- Familiarity with cybersecurity best practices and incident response procedures.
- Prior experience working in a large professional services firm or corporate environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with competitive company match.
- Generous paid time off (PTO) and company holidays.
- Dedicated budget for professional development, training, and certification reimbursement.
- Remote work stipend for home office setup and internet expenses.
- Employee assistance program (EAP) for mental health and well-being.
- Life and disability insurance coverage.
- Opportunities for career advancement within a global organization.
How to Apply
Interested candidates are invited to apply directly through the provided application link. Please ensure your resume highlights your relevant IT support experience and remote work capabilities. Click the link below to explore current opportunities at KPMG and apply for this exciting remote role.