About Company
Spleet is a leading real estate technology company based in Lagos, Nigeria, dedicated to transforming the way Africans access and experience rental living. We are on a mission to make renting flexible, affordable, and stress-free by providing innovative solutions for both landlords and tenants. Our platform streamlines the entire rental process, from discovery and payment to community building and property management, fostering a seamless and enjoyable living experience. We pride ourselves on building a vibrant community, leveraging technology to solve real-world problems, and empowering individuals with greater flexibility in their housing choices. At Spleet, we are a passionate team driven by innovation, customer satisfaction, and a commitment to positively impacting urban living across the continent.
Job Description
Are you a proactive problem-solver with a passion for helping people? Do you thrive in a fast-paced environment and possess excellent communication skills? Spleet is looking for a dedicated and enthusiastic Junior Support Representative to join our remote client service team. In this pivotal role, you will be the first point of contact for our valued tenants and landlords, providing exceptional support and ensuring a smooth experience with our platform and services. This is a fantastic opportunity for an entry-level professional eager to kickstart their career in customer service within the dynamic world of real estate technology. You will be instrumental in building strong relationships with our users, resolving inquiries efficiently, and contributing directly to Spleet’s reputation for outstanding service.
Working remotely from Yaba, Lagos, you will handle a diverse range of support requests via chat, email, and phone. This role requires a high degree of empathy, patience, and attention to detail, as you’ll be guiding users through our platform, troubleshooting minor technical issues, and providing clear, concise information regarding leases, payments, property listings, and community guidelines. We are seeking someone who is not just looking for a job, but a career where they can grow, learn, and make a tangible impact. If you’re a quick learner, naturally curious, and committed to exceeding expectations, we encourage you to apply and become a vital part of our mission to revolutionize renting in Africa. We value a collaborative spirit, continuous improvement, and the ability to adapt in a rapidly evolving tech landscape. Join Spleet and help us shape the future of urban living!
Key Responsibilities
- Serve as the primary point of contact for Spleet users (tenants and landlords) via various channels including email, chat, and phone.
- Respond promptly and professionally to inquiries, providing accurate and comprehensive information about Spleet's services, policies, and procedures.
- Troubleshoot and resolve common user issues, escalating complex problems to senior support staff or relevant departments when necessary.
- Guide users through the Spleet platform, assisting with onboarding, profile management, listing creation, and payment processes.
- Document all interactions and resolutions accurately in our CRM system to maintain detailed records and contribute to knowledge base improvements.
- Collect and relay user feedback to product and engineering teams to aid in continuous service and platform improvement.
- Maintain a high level of customer satisfaction by delivering empathetic, efficient, and solution-oriented support.
- Stay up-to-date with new product features, service updates, and changes in company policies.
- Collaborate with team members to share insights, best practices, and contribute to a positive team environment.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in using common customer support tools and CRM software (e.g., Zendesk, Intercom).
- Ability to work independently and manage time effectively in a remote work environment.
- High level of empathy and a genuine desire to help customers.
- Comfortable with technology and quick to learn new software applications.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience (internship or part-time) in a customer service, support, or client-facing role.
- Familiarity with the real estate industry or proptech solutions.
- Experience working in a remote or distributed team setting.
- Basic understanding of technical troubleshooting for web and mobile applications.
- A degree or diploma in any related field (e.g., Communications, Business Administration, Humanities).
Perks & Benefits
- Competitive salary with opportunities for growth.
- Comprehensive health benefits package.
- Flexible remote work environment.
- Paid time off and public holidays.
- Opportunities for professional development and training.
- Collaborative and supportive team culture.
- Access to a vibrant community of innovators.
How to Apply
Ready to make an impact with Spleet? We encourage all qualified candidates to apply directly through our careers portal. Please click on the application link below to submit your resume and a cover letter detailing why you are the perfect fit for this role. We look forward to reviewing your application!