About Company
OTE Group, also known as Hellenic Telecommunications Organization S.A., is the largest technology company in Greece. With a rich history spanning over 70 years, OTE Group provides a full range of telecommunications services, including fixed-line and mobile telephony, broadband services, and ICT solutions. We are at the forefront of digital transformation in Greece, constantly investing in state-of-the-art infrastructure and innovative services to meet the evolving needs of our customers, from individuals to large enterprises. Our vision is to be a leading digital services provider in Southeast Europe, driving economic growth and societal progress through technology. We pride ourselves on a dynamic and inclusive work environment where talent is nurtured, and innovation is encouraged.
Job Description
Are you an enthusiastic and proactive individual with a passion for technology and a desire to kickstart your career in IT? OTE Group is seeking a dedicated Junior IT Support Specialist to join our dynamic IT team in Athens. This is an excellent opportunity for a recent graduate or someone with foundational IT knowledge to gain hands-on experience in a large, complex enterprise environment. As a Junior IT Support Specialist, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring the smooth operation of our IT systems. You will play a crucial role in maintaining user satisfaction and productivity by quickly diagnosing and resolving technical issues, escalating complex problems to senior specialists, and contributing to the overall efficiency of our IT infrastructure. This role offers a clear path for professional development and growth within a leading telecommunications company. If you’re eager to learn, possess excellent problem-solving skills, and thrive in a fast-paced environment, we encourage you to apply and become a vital part of our technological future.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues to internal employees via phone, email, and in-person.
- Diagnose and resolve common technical problems efficiently, including operating system errors, application malfunctions, and connectivity issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, mobile devices, and other IT peripherals.
- Assist with user account management, including password resets, account creation, and permission modifications.
- Document all support interactions, resolutions, and configurations accurately in the helpdesk ticketing system.
- Escalate complex or unresolved issues to appropriate senior IT specialists or other IT departments.
- Participate in the deployment and maintenance of new hardware and software.
- Contribute to the creation and maintenance of IT knowledge base articles and user guides.
- Ensure compliance with company IT policies and security procedures.
- Maintain a high level of customer service and professional communication at all times.
Required Skills
- Basic knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with computer hardware components and basic troubleshooting techniques.
- Understanding of fundamental networking concepts (TCP/IP, Wi-Fi, VPN).
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Proactive attitude and eagerness to learn new technologies.
Preferred Qualifications
- Bachelor’s degree or IEK/Vocational training in Information Technology, Computer Science, or a related field.
- Prior experience (e.g., internship, part-time) in an IT support role or helpdesk environment.
- Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow).
- Basic knowledge of Active Directory.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and life insurance package.
- Opportunities for continuous learning and professional development.
- Access to a wide range of training programs and certifications.
- Dynamic and collaborative work environment.
- Employee discounts on OTE Group products and services.
- Modern office facilities with easy access to public transport.
- Work-life balance initiatives and employee well-being programs.
How to Apply
Interested candidates are invited to apply directly through the OTE Group careers portal. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. We look forward to reviewing your application!