About Company
Jumia is the leading e-commerce platform in Africa. Our mission is to improve the lives of Africans through technology by connecting consumers to the goods and services they need. We operate in over 10 countries across Africa, providing a marketplace, logistics, and payment services to a vast network of consumers and sellers. In Nigeria, Jumia has revolutionized the retail landscape, offering unparalleled convenience and access to millions of products. Our logistics network is the backbone of our operations, ensuring that every order reaches its destination efficiently and reliably. We are a dynamic, fast-paced organization driven by innovation and a passion for making a real impact. Joining Jumia means becoming part of a diverse and talented team committed to excellence and growth, both for our company and for our employees.
Job Description
Are you a highly organized, detail-oriented individual with a passion for logistics and a knack for ensuring seamless operations? Jumia Nigeria is seeking a motivated Junior Delivery Coordinator to join our vibrant Dispatch Unit within our Festac Town warehouse. This entry-level role is perfect for someone eager to kickstart their career in supply chain management and e-commerce logistics. As a Junior Delivery Coordinator, you will be instrumental in the daily flow of goods from our warehouse to our customers, playing a critical role in our last-mile delivery success. You will work closely with our dispatch team, delivery riders, and customer service to ensure packages are sorted, dispatched, and tracked effectively. This position offers a unique opportunity to gain hands-on experience in a fast-paced environment, learn the intricacies of e-commerce logistics, and contribute directly to customer satisfaction. We are looking for a proactive problem-solver who thrives in a collaborative setting and is committed to upholding Jumia’s high standards of operational efficiency and customer service. If you’re ready to make a significant impact and grow with Africa’s leading e-commerce platform, we encourage you to apply!
Key Responsibilities
- Assist in the daily sorting and staging of packages for dispatch to various delivery routes.
- Coordinate with delivery riders to ensure timely collection and departure of parcels.
- Maintain accurate records of all incoming and outgoing shipments within the dispatch unit.
- Monitor delivery progress and provide real-time updates to relevant stakeholders.
- Address and resolve minor dispatch-related issues and escalate complex problems to senior coordinators.
- Ensure proper inventory management within the dispatch area, preventing loss or damage to goods.
- Support the optimization of delivery routes and schedules to enhance efficiency.
- Collaborate with the warehouse team to ensure smooth handover of packages.
- Adhere strictly to all company policies, safety regulations, and operational procedures.
- Assist in the preparation of daily, weekly, and monthly dispatch performance reports.
Required Skills
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced and demanding environment.
- Proficiency in basic computer applications (Microsoft Office Suite, especially Excel).
- Problem-solving aptitude with a proactive approach.
- Ability to prioritize tasks and manage time efficiently.
- High level of integrity and a strong work ethic.
- Ability to work collaboratively as part of a team.
Preferred Qualifications
- OND/HND/BSc in Logistics, Supply Chain Management, Business Administration, or a related field.
- Previous experience (even internship) in a warehouse, logistics, or dispatch role.
- Familiarity with local geographical routes within Lagos, particularly Amuwo Odofin and surrounding areas.
- Knowledge of e-commerce operations and last-mile delivery processes.
- Experience using logistics management software or tracking systems.
Perks & Benefits
- Competitive salary package.
- Health and wellness benefits.
- Opportunities for professional development and career growth within Jumia.
- Exposure to cutting-edge e-commerce and logistics technologies.
- A dynamic, inclusive, and supportive work environment.
- Employee discounts on Jumia products.
- Team-building activities and events.
How to Apply
Ready to take on this exciting challenge and contribute to Africa’s e-commerce revolution? We encourage you to click on the link below to apply for the job directly through our careers portal. Please ensure your resume and application highlight your relevant skills and experience.