About Company
Johnson & Johnson is a global leader in healthcare, committed to improving the health and well-being of people worldwide. With a rich history spanning over 130 years, we operate across pharmaceutical, medical device, and consumer health sectors. Our mission is to create innovative solutions that address the world’s most pressing health challenges. We foster a culture of diversity, inclusion, and continuous learning, empowering our employees to make a meaningful impact. At Johnson & Johnson, you’ll be part of a team that values integrity, collaboration, and a relentless pursuit of excellence, working together to shape the future of health. Join us in our dedication to caring for the world, one person at a time.
Job Description
We are seeking a highly motivated and skilled IT Support Specialist to join our dynamic team at Johnson & Johnson, operating from a fully remote setup in Birmingham, England. This is an exciting opportunity for an individual passionate about technology and committed to providing exceptional technical assistance to our diverse workforce. As an IT Support Specialist, you will be at the forefront of ensuring our employees have seamless access to the tools and systems they need to drive innovation and maintain productivity. Your role will involve comprehensive troubleshooting, resolving technical issues across hardware, software, and network connectivity, and guiding users through various IT processes. You will be instrumental in maintaining system integrity, ensuring data security, and contributing to the continuous improvement of our IT services. This position offers the flexibility of working from home, requiring strong self-management, excellent communication skills, and the ability to operate effectively within a virtual team environment. You will collaborate closely with other IT departments, escalating complex issues when necessary, and contributing to a knowledge base that empowers users. If you are a proactive problem-solver with a customer-centric approach and thrive in a fast-paced, remote work setting, we encourage you to apply and become a vital part of Johnson & Johnson’s commitment to operational excellence.
Key Responsibilities
- Provide first-line and second-line technical support to Johnson & Johnson employees for a wide range of IT-related issues.
- Troubleshoot hardware (laptops, desktops, peripherals) and software (operating systems, productivity suites, proprietary applications) problems.
- Manage and resolve IT service tickets efficiently, adhering to agreed-upon service level agreements (SLAs).
- Assist users with network connectivity issues, including VPN, Wi-Fi, and remote access.
- Perform user account management, including password resets, account creation, and permission modifications.
- Guide employees through self-service IT resources and best practices for secure and efficient technology use.
- Document solutions, procedures, and common issues to contribute to the IT knowledge base.
- Collaborate with other IT teams (e.g., network, security, applications) to escalate and resolve complex technical challenges.
- Participate in the deployment and configuration of new hardware and software remotely.
- Ensure compliance with company IT policies, security protocols, and regulatory requirements.
- Provide technical support for remote collaboration tools and virtual meeting platforms.
- Contribute to continuous improvement initiatives for IT support processes and tools.
Required Skills
- Minimum of 2 years of experience in an IT Support or Helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with remote support tools and methodologies.
- Basic understanding of network concepts (TCP/IP, DNS, VPN).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Exceptional customer service orientation.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with enterprise-level ticketing systems (e.g., ServiceNow, Jira).
- Experience supporting mobile devices (iOS/Android).
- Familiarity with Active Directory and Azure Active Directory.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and dental insurance plans.
- Generous pension scheme with company contributions.
- Flexible work-from-home policy and equipment allowance.
- 25 days annual leave plus bank holidays.
- Opportunities for professional development and continuous learning.
- Access to a wide range of employee wellness programs.
- Employee assistance program for personal and professional support.
- Career growth opportunities within a global healthcare leader.
- Discount programs on various products and services.
How to Apply
To apply for this exciting Work From Home IT Support Specialist role at Johnson & Johnson, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience and why you are a great fit for our team. We look forward to receiving your application!