About Company
J.P. Morgan Chase & Co. is a leading global financial services firm with assets of $4.0 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. We serve millions of customers and clients around the world, including many of the world’s most prominent corporate, institutional, and government clients. Committed to innovation, integrity, and client satisfaction, J.P. Morgan Chase strives to create a diverse and inclusive environment where employees can thrive and contribute to our shared success. Our Glasgow office plays a vital role in our global operations, housing critical teams that support our expansive client base across various financial sectors. Joining us means becoming part of a legacy of excellence and a future of innovation.
Job Description
Are you passionate about delivering exceptional client service and thrive in a fast-paced financial environment? J.P. Morgan Chase is seeking dedicated and highly motivated individuals to join our dynamic Client Service team in Glasgow, Scotland, UK. As a Customer Support Representative, you will be the first point of contact for our valued clients, providing comprehensive assistance and ensuring their inquiries are resolved efficiently and professionally. This role is crucial in maintaining our reputation for outstanding client satisfaction and building strong, lasting relationships. You will handle a diverse range of client interactions, from technical support and transaction inquiries to general account management and product information.
We are looking for someone with a strong aptitude for problem-solving, excellent communication skills, and a genuine desire to help others. You will receive extensive training to become an expert in our products, services, and operational procedures, empowering you to provide accurate and effective solutions. This position offers a fantastic opportunity to develop your career within a world-renowned financial institution, gaining invaluable experience in a supportive and collaborative setting. If you are detail-oriented, client-focused, and eager to contribute to a leading global firm, we encourage you to apply. We are committed to fostering an inclusive culture where every voice is heard and valued, ensuring that our team reflects the diverse communities we serve. Join J.P. Morgan Chase and help us deliver world-class financial services every day.
Key Responsibilities
- Serve as the primary point of contact for client inquiries via phone, email, and chat, providing timely and accurate information.
- Resolve client issues and complaints with empathy and efficiency, escalating complex cases to appropriate internal teams when necessary.
- Provide guidance and support on J.P. Morgan Chase products, services, and online platforms.
- Process client requests, perform account maintenance, and verify transaction details in accordance with company policies and regulatory requirements.
- Document all client interactions and resolutions accurately in the CRM system.
- Adhere strictly to compliance regulations, company policies, and data privacy standards.
- Collaborate with internal departments to ensure seamless client experience and problem resolution.
- Identify opportunities to enhance client satisfaction and contribute to process improvement initiatives.
- Participate in ongoing training and development to stay updated on product knowledge and industry best practices.
Required Skills
- Proven experience in a customer service or client-facing role, preferably within a corporate or financial setting.
- Exceptional verbal and written communication skills with the ability to articulate complex information clearly and concisely.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Excellent interpersonal skills and a genuine desire to assist clients.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- High level of attention to detail and accuracy.
- Ability to work effectively both independently and as part of a team.
- Demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Business, Finance, or a related field.
- Experience in the financial services or banking industry.
- Knowledge of financial products and services.
- Fluency in additional languages relevant to our global client base.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Retirement savings plan with company match.
- Life and disability insurance.
- Employee assistance program.
- Extensive training and professional development opportunities.
- Opportunities for career growth within a global organization.
- Access to exclusive employee discounts and wellness programs.
- Modern office facilities in a prime Glasgow location.
How to Apply
To embark on a rewarding career with J.P. Morgan Chase, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning more about how your skills and experience can contribute to our team.