About Company
Accenture is a leading global professional services company that helps the world’s largest businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. In Latvia, Accenture plays a pivotal role in the local IT landscape, driving innovation and digital transformation across various sectors. Our Riga office is a vibrant hub of creativity, collaboration, and cutting-edge technology, where diverse teams work together to solve complex challenges for clients both locally and globally. We are deeply committed to fostering a supportive and inclusive environment where every individual can thrive, learn, and grow their career. We believe in continuous learning, professional development, and empowering our people to make a real impact. Joining Accenture Latvia means becoming part of a community that values integrity, client success, respect for individuals, and stewardship, all while striving for excellence and innovation. We invest in our employees through comprehensive training programs, mentorship opportunities, and a clear career path, ensuring you have the tools and support needed to succeed.
Job Description
Are you a highly motivated individual with a passion for technology and a desire to kickstart your career in Information Technology? Accenture Latvia is seeking an enthusiastic and dedicated Entry Level IT Technician to join our dynamic team in Riga. This role is perfect for someone who is eager to learn, has a natural aptitude for problem-solving, and enjoys helping others. As an IT Technician, you will be the first point of contact for our employees experiencing technical issues, providing essential support to ensure our operations run smoothly. You will gain hands-on experience with a wide range of hardware, software, and networking technologies, learning from experienced professionals in a fast-paced corporate environment. This is an unparalleled opportunity to develop fundamental IT skills, contribute to a global company, and lay a strong foundation for a successful career in IT. We are looking for someone who is not afraid to ask questions, takes initiative, and is committed to delivering excellent service. If you’re ready to dive into the world of IT support, troubleshoot exciting challenges, and grow with a leading technology company, we encourage you to apply. This role offers significant potential for growth and advancement within Accenture, as we are committed to developing our talent from within.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain computer systems, peripherals, and software for end-users.
- Assist employees with account setup, password resets, and access permissions.
- Diagnose and resolve common IT problems, escalating complex issues to senior technicians or specialized teams as needed.
- Document all support activities, resolutions, and configurations in our ticketing system.
- Maintain inventory of IT equipment and assist with procurement processes.
- Ensure security protocols and best practices are followed for all IT assets.
- Participate in IT projects, such as system upgrades or new technology rollouts, under supervision.
- Provide excellent customer service and maintain a positive, helpful attitude towards all users.
- Continuously learn and stay updated on new technologies and best practices in IT support.
Required Skills
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills in English.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- A proactive and positive attitude with a willingness to learn and adapt.
- Ability to lift and move computer equipment when necessary.
Preferred Qualifications
- Completed or pursuing a degree/diploma in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
- Familiarity with IT service management (ITSM) tools or ticketing systems.
- Basic knowledge of networking concepts (TCP/IP, LAN/WAN).
- Previous experience in a customer service or support role (even non-IT related).
- Proficiency in Latvian is a plus, but not required.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Extensive professional development and training programs.
- Access to global learning platforms and certifications.
- Mentorship opportunities with experienced IT professionals.
- Modern and collaborative office environment in Riga.
- Flexible working arrangements (where applicable).
- Employee assistance programs and wellness initiatives.
- Team-building events and social activities.
- Opportunities for career growth and advancement within a global company.
How to Apply
Interested candidates are encouraged to submit their application, including a detailed resume and cover letter, by clicking on the application link below. Please highlight your relevant skills and your motivation for this entry-level role. We look forward to reviewing your application!