About Company
Indiana Beverage is a leading wholesale beverage distributor proudly serving Northwest Indiana for over 80 years. We are deeply committed to delivering an unparalleled selection of alcoholic and non-alcoholic beverages to our diverse customer base, ranging from beloved local craft breweries to major national and international brands. Our success is built on strong community roots, enduring partnerships, and an unwavering commitment to operational excellence and customer satisfaction. We believe our dedicated team members are the cornerstone of our achievements, driving innovation and upholding the high standards our partners and customers have come to expect. Joining Indiana Beverage means becoming part of a company that not only values its employees and fosters professional growth but also plays an integral role in the local economy and community.
Job Description
Are you a proactive, customer-focused, and technically proficient problem-solver who excels in a dynamic, remote work environment? Indiana Beverage is actively seeking a skilled IT Technician – Remote Service to enhance our robust information technology team. In this pivotal role, you will serve as the frontline support for our diverse workforce, providing essential technical assistance to employees operating from various locations across Northwest Indiana. This is an exciting opportunity to leverage your technical expertise, exceptional communication skills, and customer-centric approach to ensure our critical systems run smoothly and our team remains productive, regardless of their physical location. You will be instrumental in diagnosing and resolving a wide array of technical issues, supporting both hardware and software, and contributing significantly to the overall efficiency and reliability of our IT infrastructure, all while enjoying the flexibility and autonomy of a remote work model. Your ability to troubleshoot complex problems, prioritize and manage multiple simultaneous requests, and provide clear, concise, and actionable solutions will be paramount to your success and our continued operational excellence.
Key Responsibilities
- Provide comprehensive remote technical support to end-users via phone, email, chat, and remote desktop tools for all hardware, software, and network-related issues.
- Diagnose, troubleshoot, and efficiently resolve issues pertaining to operating systems (Windows 10/11, macOS), Microsoft 365 productivity suites, specialized business applications, and mobile devices.
- Perform remote installation, configuration, and ongoing maintenance of computing hardware (laptops, desktops, printers) and various software applications.
- Assist with network connectivity challenges, VPN setup, and conduct basic monitoring of server health and performance.
- Manage user accounts, permissions, and access rights within Active Directory and other critical systems.
- Accurately document all support interactions, resolutions, and system changes within the designated ticketing system.
- Educate users on IT best practices, security awareness, and self-help techniques to prevent future issues and promote digital literacy.
- Collaborate effectively with senior IT staff on more intricate problems and projects, escalating issues when necessary to ensure timely resolution.
- Participate in IT asset management activities, including tracking inventory, deployment, and decommissioning of equipment.
- Maintain up-to-date knowledge of current IT trends, emerging security threats, and new technologies relevant to the beverage distribution industry.
Required Skills
- Minimum of 2 years of experience in an IT support role.
- Proficiency in remote diagnostic and troubleshooting techniques across various platforms.
- Strong working knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 applications (Outlook, Word, Excel, Teams).
- Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) and network troubleshooting.
- Experience with IT ticketing systems and adherence to IT service management (ITSM) best practices.
- Exceptional verbal and written communication skills, with the ability to translate technical jargon into clear, understandable terms for non-technical users.
- Superior problem-solving abilities, analytical thinking, and meticulous attention to detail.
- Proven ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
- Demonstrated strong customer service orientation, patience, and professional demeanor.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a closely related field.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar.
- Prior experience specifically in a remote IT support role, managing distributed users.
- Familiarity with specific remote support tools (e.g., TeamViewer, ConnectWise Control, AnyDesk).
- Basic understanding of server administration principles and virtualization concepts (e.g., VMware, Hyper-V).
Perks & Benefits
- Highly competitive salary commensurate with experience and a comprehensive benefits package.
- Robust health, dental, and vision insurance plans.
- Generous Paid Time Off (PTO) and company-paid holidays.
- 401(k) retirement plan with a strong company match.
- Significant opportunities for ongoing professional development, training, and continuous learning.
- Employee assistance program for personal and professional support.
- A supportive, collaborative, and engaging remote work environment.
- Company-provided equipment necessary for effective remote work (laptop, peripherals, etc.).
How to Apply
If you are a proactive and skilled IT professional eager to make a significant impact in a remote role within a thriving industry, we encourage you to apply! Please click on the application link below to submit your resume and a compelling cover letter outlining your qualifications and why you are the ideal candidate for this position. We eagerly look forward to reviewing your application.