About Company
Zain Kuwait is a leading telecommunications operator in Kuwait, part of the Zain Group, a pioneer in mobile and data services across the Middle East and North Africa. With a steadfast commitment to innovation, customer satisfaction, and digital transformation, Zain provides a comprehensive suite of mobile voice, high-speed data, and digital lifestyle services to millions of customers. The company is dedicated to fostering talent, offering a dynamic work environment, and contributing positively to the communities it serves through robust corporate social responsibility initiatives. Join us to be part of a team that is shaping the future of connectivity.
Job Description
Are you an enthusiastic individual with a deep interest in technology, ready to embark on a fulfilling career in Information Technology? Zain Kuwait is actively seeking a highly motivated Entry-Level IT Technician to join our dynamic IT department. This unique opportunity is perfect for someone with little to no prior professional IT experience but a strong foundational understanding of computer systems, basic networking principles, and an eagerness to learn and grow within a leading telecommunications company. We are committed to nurturing emerging talent and providing comprehensive training, mentorship, and hands-on experience that will equip you with the essential skills to excel in the fast-paced IT landscape.
In this role, you will be a vital member of our IT support team, dedicated to ensuring the seamless operation of our internal IT infrastructure. You will gain practical experience by assisting with hardware and software troubleshooting, basic network support, system maintenance, and providing crucial technical assistance to our employees. Key tasks will include responding to IT support tickets, diagnosing and resolving common technical issues, configuring and deploying new equipment, and actively contributing to various IT projects under the guidance of experienced professionals. We value a proactive approach, a keen problem-solving mindset, and excellent communication skills. If you are a quick learner, possess meticulous attention to detail, and are committed to delivering exceptional user support, we encourage you to apply. Begin your journey with Zain Kuwait and build a rewarding career in an environment that champions innovation and professional development.
Key Responsibilities
- Provide first-level technical support for hardware and software issues to internal employees.
- Assist in setting up, configuring, and deploying new workstations, laptops, printers, and mobile devices.
- Perform routine maintenance tasks on IT equipment to ensure optimal performance and longevity.
- Troubleshoot basic network connectivity problems (LAN/WAN, Wi-Fi) and escalate complex issues.
- Document IT support incidents, resolutions, and procedures accurately in the ticketing system.
- Assist with user account management, including password resets and access permissions.
- Collaborate with senior IT staff on larger projects and system upgrade initiatives.
- Educate users on basic IT security practices and proper equipment usage to minimize risks.
Required Skills
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Familiarity with common office software suites (e.g., Microsoft 365, Google Workspace).
- Strong problem-solving abilities and a logical, methodical approach to troubleshooting.
- Excellent verbal and written communication skills in both English and Arabic.
- Ability to work effectively both independently and collaboratively as part of a team.
- Eagerness to learn new technologies and adapt to evolving IT concepts rapidly.
- Customer-service oriented mindset with demonstrable patience and empathy.
Preferred Qualifications
- A diploma or degree in Information Technology, Computer Science, or a closely related field (or currently pursuing).
- Foundational knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Any relevant IT certifications (e.g., CompTIA A+ Fundamentals, Microsoft Certified Fundamentals).
- Prior experience with ticketing systems or helpdesk software is a plus, but not required.
Perks & Benefits
- Competitive monthly salary and a comprehensive benefits package.
- Extensive opportunities for on-the-job training and mentorship from experienced IT professionals.
- Clear career progression paths within Zain Group's expansive network.
- Access to cutting-edge technology and participation in innovative IT projects.
- Generous support for professional development and industry-recognized certifications.
- A dynamic, inclusive, and collaborative work environment.
- Health and wellness programs designed to support employee well-being.
- Employee discounts on Zain products and services.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your passion for IT and any relevant academic projects or personal endeavors that demonstrate your technical aptitude and eagerness to learn.