About Company
Everton Football Club, an iconic institution in English football with a rich history dating back to 1878, is not just a club; it’s a community. Based in the heart of Liverpool, we are driven by passion, heritage, and a commitment to excellence both on and off the pitch. Our operations extend far beyond match days, encompassing extensive community outreach through Everton in the Community, commercial enterprises, fan engagement, and sophisticated administrative functions. At Everton, we believe in nurturing talent, fostering a collaborative environment, and embracing innovation to achieve our ambitious goals. Our IT department plays a crucial role in ensuring the seamless operation of all facets of the Club, from player performance analysis to stadium operations and business infrastructure, enabling our staff and stakeholders to perform at their best. Joining Everton means becoming part of a legacy, contributing to a vibrant culture, and working in an environment where your skills directly support the success and ambition of a globally recognised brand.
Job Description
Are you a detail-oriented and proactive IT professional with a passion for hardware and a knack for troubleshooting? Everton Football Club is seeking a dedicated IT Technician to join our dynamic IT support team. In this pivotal on-site role, you will be the backbone of our operational technology, ensuring that our systems and hardware run flawlessly for staff across various departments, from our administrative offices to our training facilities. This role involves the full lifecycle of IT equipment management, from procurement and deployment to maintenance and end-of-life processes. You will be instrumental in setting up new workstations, installing and configuring operating systems and applications, diagnosing and resolving hardware and software issues, and providing crucial technical support to our users. Your expertise will directly contribute to maintaining the high performance and reliability of our IT infrastructure, which is essential for supporting the Club’s day-to-day operations and strategic initiatives. We are looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and is committed to delivering exceptional user support. This is an exciting opportunity to immerse yourself in the world of professional football while advancing your IT career within a supportive and forward-thinking team. You’ll work with cutting-edge technology and gain exposure to a broad range of IT challenges unique to a large-scale sports organisation. If you’re ready to make a tangible impact and grow your skills with a storied institution, we encourage you to apply.
Key Responsibilities
- Assemble, configure, install, and maintain desktop computers, laptops, printers, scanners, and other peripheral hardware.
- Install, upgrade, and troubleshoot operating systems (primarily Windows) and various software applications.
- Perform hardware diagnostics, repairs, and upgrades, including component replacement.
- Provide first and second-line technical support to end-users, resolving IT issues efficiently and effectively.
- Manage IT asset inventory, including tracking new equipment, disposals, and reallocations.
- Assist with network connectivity issues, including basic troubleshooting of LAN/WLAN and cabling.
- Document technical procedures, user guides, and solutions for common problems.
- Collaborate with the broader IT team on project implementations and infrastructure improvements.
- Ensure data backup and recovery processes are followed for local systems.
- Participate in out-of-hours support rotation as required for critical incidents.
Required Skills
- Proven experience in IT support, focusing on hardware setup and troubleshooting.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Proficiency in diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Organisational skills with the ability to manage multiple tasks and priorities.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
- Experience with IT ticketing systems and remote support tools.
- Understanding of Active Directory and Group Policy.
- Knowledge of mobile device management (MDM) solutions.
- Experience working in the sports or entertainment industry.
- A degree or diploma in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous holiday allowance.
- Opportunity to work in a unique and inspiring environment at a historic football club.
- Staff discounts on Club merchandise and services.
- Access to exclusive employee events and matchday experiences.
- Continuous professional development and training opportunities.
- Employee assistance program for health and wellbeing.
- Collaborative and supportive team culture.
How to Apply
To apply for this exciting opportunity, please visit the Everton Football Club careers page. Browse our current vacancies and submit your application by clicking on the relevant job posting. We encourage you to highlight your experience with hardware setup and troubleshooting in your CV and cover letter. We look forward to receiving your application!