About Company
Version 1 is a trusted technology partner to some of the biggest names in the public and private sectors. With a proud Irish heritage and a strong international presence, we empower our customers to transform their businesses through innovative IT solutions. We pride ourselves on our core values: ‘Our People First’, ‘Our Customer’s Success’, ‘Our Business in Balance’, and ‘Our Drive to Innovate’. Join a dynamic team where your contribution is valued, and your career growth is a priority. We are committed to fostering an inclusive and supportive environment, helping our employees thrive both personally and professionally. At Version 1, you’ll be part of a culture that encourages continuous learning, collaboration, and making a real impact.
Job Description
As an IT Support Technician at Version 1, you will be a critical part of our internal IT Operations team, providing first and second-line technical support to our employees across Ireland. This is a dynamic role where you’ll be the primary point of contact for troubleshooting hardware, software, and network issues, ensuring our teams have the seamless technological foundation they need to deliver exceptional service to our clients. From configuring new workstations to resolving complex application errors, your expertise will directly contribute to the productivity and satisfaction of our internal users. This role offers an exciting opportunity to work with cutting-edge technologies, resolve diverse technical challenges, and contribute to a high-performing environment. We’re looking for someone proactive, detail-oriented, and customer-focused, ready to make a significant impact from day one. You will play a vital role in maintaining the stability and efficiency of our IT infrastructure, directly supporting our mission to empower our employees and delight our customers. This position involves a blend of remote support, desk-side assistance, and occasional project work, ensuring a varied and stimulating day-to-day experience. You’ll be instrumental in onboarding new employees, setting up their essential technology, and providing ongoing support, contributing directly to their productivity and overall satisfaction. You’ll also have opportunities to get involved in wider IT initiatives, contribute to process improvements, and grow your technical skill set within a supportive team. We believe in empowering our technicians with the tools and training they need to excel, making this an ideal role for someone eager to develop their career in enterprise IT.
Key Responsibilities
- Provide first and second-line technical support for hardware, software, and network issues for internal employees.
- Diagnose and resolve technical problems related to Windows/macOS operating systems, Office 365, VPN, and other enterprise applications.
- Perform hardware setup, configuration, maintenance, and basic repairs for desktops, laptops, printers, and mobile devices.
- Manage user accounts and permissions in Active Directory and other identity management systems.
- Respond to support requests via ticketing system, phone, and in-person, ensuring timely and effective resolution.
- Assist with network troubleshooting, including Wi-Fi connectivity, LAN issues, and remote access.
- Create and maintain comprehensive documentation for IT procedures, knowledge base articles, and common issues.
- Participate in IT projects, including system upgrades, deployments, and office relocations.
- Onboard new employees, providing IT orientation and setting up their workstation equipment.
- Escalate complex issues to senior IT staff or specialized teams when necessary.
Required Skills
- Proven experience in an IT Support or Helpdesk role (minimum 2 years).
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Proficiency with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with Active Directory for user and group management.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Experience supporting mobile devices (iOS, Android).
- Prior experience in an IT consulting or managed services environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous annual leave and sick pay.
- Company pension contribution scheme.
- Dedicated learning and development budget with access to certifications and training programs.
- Employee assistance program and wellness initiatives.
- Cycle to Work scheme.
- Regular social clubs, team building events, and company gatherings.
- Modern office environment with collaborative workspaces and break-out areas.
- Opportunity for career progression and internal mobility within a rapidly growing international company.
How to Apply
If you are a proactive and passionate IT professional looking to advance your career in a supportive and innovative environment, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills can contribute to Version 1’s continued success.