About Company
Orange DRC is a prominent telecommunications operator in the Democratic Republic of Congo, part of the larger Orange Group, one of the world’s leading telecommunications operators. With a strong commitment to digital inclusion and innovation, Orange DRC provides a wide range of mobile, internet, and enterprise solutions to millions of customers across the nation. Our mission is to connect people, businesses, and communities, driving progress and empowering digital transformation. We are driven by a vision to be the preferred digital partner for our customers, offering reliable, accessible, and high-quality services. Operating across the vast landscape of the DRC, from bustling urban centers to remote villages, Orange DRC is deeply invested in the economic and social development of the country. We pride ourselves on a diverse and inclusive workforce, fostering an environment where talent thrives and innovation flourishes. Joining Orange DRC means becoming part of a global family dedicated to making a tangible impact through technology, contributing to the digital future of the Democratic Republic of Congo.
Job Description
Orange DRC, a leading telecommunications provider in the Democratic Republic of Congo, is seeking a dynamic and dedicated IT Support – Technical Helpdesk professional to join our vibrant team in Kikwit, Kwilu Province. In this essential role, you will be the first point of contact for our employees, providing crucial technical assistance and ensuring the smooth operation of our internal IT systems. We are looking for someone passionate about technology, with excellent problem-solving skills and a steadfast commitment to delivering outstanding user support in a fast-paced environment.
As an IT Support – Technical Helpdesk specialist, you will play a pivotal role in maintaining the efficiency and productivity of our local operations. Your day-to-day will involve diagnosing and resolving hardware and software issues, providing comprehensive support for various applications, and guiding users through technical procedures. This position offers a unique opportunity to work with cutting-edge telecommunications technology and contribute directly to connecting communities across the DRC. We value proactive individuals who are eager to learn, adapt to new challenges, and thrive in a collaborative environment. You will be instrumental in minimizing downtime, enhancing user experience, and ensuring the reliability of our IT infrastructure, which is critical to our continuous service delivery. Join us and become a key player in a company that is shaping the future of connectivity in the region. We are committed to fostering a supportive and collaborative work environment where your skills are recognized and your professional growth is encouraged. If you are a technically inclined individual with a passion for helping others and a desire to contribute to a leading telecommunications company, we encourage you to apply. Come make a difference with Orange DRC!
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and in-person, resolving hardware and software issues efficiently.
- Troubleshoot and resolve problems related to operating systems (Windows, Linux), office applications, network connectivity, and corporate systems.
- Install, configure, and maintain computer hardware, peripherals, and software, ensuring all systems are up-to-date and fully functional.
- Manage user accounts and permissions, including onboarding and offboarding procedures for employees.
- Document all support requests, resolutions, and technical procedures accurately in the helpdesk ticketing system.
- Assist with basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi access, and IP configuration.
- Participate in IT asset management, tracking inventory and ensuring proper disposal or recycling of equipment.
- Provide training and guidance to users on IT best practices and new software functionalities to enhance productivity and security.
Required Skills
- Proficiency in diagnosing and resolving hardware and software issues on desktops, laptops, and mobile devices.
- Solid understanding of Microsoft Windows operating systems (Windows 10/11) and MS Office Suite.
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP) and troubleshooting network connectivity issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving abilities and a methodical approach to issue resolution.
- Ability to work independently and as part of a team in a dynamic environment.
- Fluency in French (oral and written) is essential; proficiency in Lingala is a significant advantage.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)).
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, JIRA Service Desk).
- Familiarity with remote support tools and methodologies.
- Knowledge of IT security best practices and data protection principles.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package for you and your family.
- Pension scheme to secure your financial future.
- Opportunities for professional development and continuous learning through training programs and certifications.
- A vibrant and inclusive work environment within a leading global telecommunications company.
- Access to the latest telecommunications technologies and tools.
- Employee wellness programs and initiatives.
- Paid time off and holidays.
How to Apply
To apply for this exciting opportunity, please send your updated CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Please ensure your application highlights your technical skills and customer service orientation. Encourage applicants to click on the link below to apply for the job.