About Company
Westpac Banking Corporation is Australia’s first bank and oldest company, established in 1817. As one of Australia’s largest financial services organizations, the Westpac Group provides a comprehensive range of banking and financial services including consumer, business, and institutional banking, and wealth management. Our purpose is “Helping Australians and New Zealanders succeed,” and we are deeply committed to fostering a diverse and inclusive workplace. We believe in innovation, customer-centricity, and building strong, sustainable communities, leveraging cutting-edge technology and collaborative spirit. Joining Westpac means becoming part of a dedicated team making a real difference in the financial landscape.
Job Description
As an IT Support Specialist at Westpac in Waipahu, you will be a pivotal member of our team, providing essential technical assistance and support to our internal staff. This role is crucial for ensuring the seamless operation of our technology infrastructure, empowering our employees to deliver exceptional service. You will serve as the primary point of contact for technical issues, adeptly troubleshooting hardware, software, network, and system problems across diverse platforms. We seek a proactive problem-solver with outstanding communication skills, capable of both independent work and collaborative team participation. Your contribution will be vital in maintaining the integrity and efficiency of our IT systems, directly enhancing operational excellence and employee productivity. If you are passionate about technology, eager to learn, and committed to delivering superior support in a dynamic environment, this opportunity offers significant growth within a leading financial institution.
Key Responsibilities
- Provide first-level technical support, addressing hardware, software, and network issues for internal employees.
- Diagnose and resolve technical problems related to operating systems, applications, peripherals, and connectivity.
- Install, configure, and maintain computer hardware, software, and network equipment.
- Respond to IT support requests via phone, email, and in-person, ensuring timely and effective resolution.
- Document all support interactions, resolutions, and system configurations in the IT service management system.
- Escalate complex issues to senior IT personnel or specialized teams as needed, ensuring seamless handover.
- Assist with user account management, including creation, modification, and deletion of user profiles and access rights.
- Conduct basic network troubleshooting, including LAN/WAN connectivity and Wi-Fi issues.
- Participate in IT asset management, including tracking inventory and deploying new equipment.
- Provide technical guidance and training to end-users on various IT systems and best practices.
Required Skills
- Proficiency in troubleshooting Windows and macOS operating systems
- Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Familiarity with hardware components, including desktops, laptops, printers, and mobile devices
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to work independently and collaboratively in a team environment
- Customer-service oriented approach with a professional demeanor
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk)
- Previous experience in a financial services or similarly regulated industry
- Knowledge of virtual desktop environments (e.g., VDI, Citrix)
Perks & Benefits
- Competitive salary package
- Comprehensive health, dental, and vision insurance
- Generous paid time off and public holidays
- 401(k) retirement plan with company matching
- Opportunities for professional development and career growth
- Employee assistance program and wellness initiatives
- Discounts on banking products and services
- Inclusive and supportive work environment
How to Apply
If you are a proactive and skilled IT professional looking to contribute to a leading financial institution, we encourage you to apply. Please click the application link below to visit the Westpac careers page. Navigate to the ‘Technology’ or ‘Careers’ section and search for relevant IT Support opportunities.