About Company
Capital One is a leading financial services company known for its innovation, technology-driven approach, and commitment to its customers and associates. With a significant presence in Nottingham, England, we are at the forefront of leveraging cutting-edge technology to redefine the future of banking. Our vibrant Nottingham campus is a hub of technological excellence, housing diverse teams that develop and maintain critical systems, drive data-backed decisions, and foster a culture of continuous learning and growth. We believe in empowering our people, providing them with the tools, resources, and environment to thrive both professionally and personally. At Capital One, you’ll be part of a collaborative, inclusive, and forward-thinking organization that values diversity, encourages creative problem-solving, and is dedicated to making a positive impact.
Job Description
Are you an experienced IT Support Specialist looking for an exciting opportunity to advance your career in a dynamic, forward-thinking environment? Do you possess a passion for problem-solving, a knack for technical troubleshooting, and a commitment to providing exceptional user support? Capital One is seeking a dedicated and skilled IT Support Specialist to join our vibrant team in Nottingham, England. We are proud to offer visa sponsorship for eligible international candidates, making this a fantastic chance to relocate and build a successful career with a leading financial services company.
At Capital One, technology is at the heart of everything we do. Our IT Support Specialists are crucial to ensuring our teams have the seamless technological experience they need to innovate and deliver outstanding results for our customers. You’ll be the first line of defence, providing critical technical assistance, maintaining our robust IT infrastructure, and empowering our employees with the tools they need to succeed. This isn’t just about fixing problems; it’s about proactively improving systems, documenting solutions, and contributing to a culture of continuous learning and excellence. You will be immersed in a fast-paced environment, working with cutting-edge technologies and collaborating with diverse teams across the organisation. We believe in fostering an inclusive environment where every associate feels valued and has the opportunity to thrive. If you’re ready to make a significant impact, grow your technical expertise, and contribute to a company that’s redefining the future of banking, we encourage you to apply.
As an IT Support Specialist, you will play a pivotal role in our Nottingham office, addressing a wide array of technical challenges ranging from hardware and software issues to network connectivity and account management. Your day-to-day will involve diagnosing and resolving incidents, fulfilling service requests, and onboarding new employees with their IT setup. You’ll work with various operating systems, applications, and collaborative tools, ensuring optimal performance and minimal disruption. Beyond immediate problem-solving, you’ll contribute to the knowledge base, participate in IT projects, and identify opportunities for system enhancements. This role demands a blend of technical acumen, exceptional communication skills, and a customer-centric approach. We are looking for individuals who are not only technically proficient but also eager to learn, adapt, and grow within our innovative tech landscape. If you’re an ambitious professional with a proven track record in IT support and are excited by the prospect of contributing to a global company committed to its people and technology, then this opportunity at Capital One is for you.
Key Responsibilities
- Provide first and second-line technical support for hardware, software, and network-related issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
- Install, configure, and maintain operating systems, applications, and computer peripherals.
- Assist with user account management, including password resets, access provisioning, and de-provisioning.
- Document all support activities, resolutions, and system configurations accurately in the ticketing system.
- Onboard new employees, setting up their IT equipment and providing initial technical guidance.
- Participate in IT projects, system upgrades, and routine maintenance tasks.
- Contribute to the IT knowledge base and develop user guides and FAQs.
- Ensure compliance with IT policies, security procedures, and best practices.
- Collaborate with other IT teams to identify and implement solutions for recurring issues.
Required Skills
- Minimum of 2 years of experience in an IT Support role (L1/L2)
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Experience with Microsoft Office 365 suite and collaborative tools (e.g., Slack, Teams).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Customer-focused approach with a patient and professional demeanor.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with mobile device management (MDM) solutions.
- Basic scripting knowledge (e.g., PowerShell, Python) for automation.
- Experience supporting virtual desktop infrastructure (VDI) environments.
- Previous experience in a financial services or large corporate environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous pension scheme.
- Life assurance and income protection.
- Visa sponsorship and relocation assistance for eligible candidates.
- Extensive learning and development opportunities.
- Employee assistance program and wellbeing support.
- Flexible working arrangements (where applicable).
- On-site gym and cafeteria facilities.
- 25 days annual leave plus bank holidays, with options to buy more.
How to Apply
Interested candidates are encouraged to apply directly through our official careers portal. Please ensure your CV is up-to-date and highlights your relevant IT support experience and qualifications. Click on the link below to submit your application.