About Company
Arrow Electronics, Inc. is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With a vast network of suppliers and customers, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. Our enterprise computing solutions business helps companies navigate the ever-evolving IT landscape, providing everything from data center solutions to cloud services. We operate in over 90 countries and are committed to delivering exceptional value and fostering a diverse and inclusive environment where every employee can thrive. Join a company that is Five Years Out and shaping the future of technology.
Job Description
Are you a proactive and customer-focused IT professional looking for an exciting opportunity to contribute to a global technology leader? Arrow Electronics is seeking a talented and motivated IT Support Specialist to join our dynamic team in Centennial, Colorado. This role is crucial for ensuring the smooth operation of our internal IT systems and providing exceptional technical support to our employees, empowering them to deliver world-class solutions to our customers. We are proud to offer sponsorship for qualified candidates, reflecting our commitment to attracting the best global talent.
As an IT Support Specialist, you will be the first point of contact for our internal users, diagnosing and resolving a wide array of technical issues, from hardware malfunctions and software glitches to network connectivity problems. You’ll work in a fast-paced yet collaborative environment, where your problem-solving skills and dedication to service excellence will be highly valued. This hybrid role combines the best of on-site collaboration and remote flexibility, allowing you to engage directly with colleagues while also having the autonomy to work from home on designated days.
This position offers a unique chance to grow your technical expertise across various IT domains, including desktop support, network troubleshooting, and application assistance. You’ll utilize our ticketing system to manage requests efficiently, prioritize urgent issues, and document solutions for knowledge base expansion. We are looking for someone who is not just technically proficient but also possesses excellent communication skills, a patient demeanor, and a genuine desire to help others. If you are passionate about technology and eager to make a tangible impact within a supportive and innovative company, we encourage you to apply. This is more than just a job; it’s an opportunity to build a rewarding career with a company that values its people and invests in their professional development.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain workstations, laptops, printers, mobile devices, and other IT equipment.
- Administer user accounts, permissions, and access rights in Active Directory and other corporate systems.
- Resolve issues related to operating systems (Windows, macOS), Microsoft Office Suite, and other business applications.
- Escalate complex technical issues to higher-tier support teams or specialized departments as needed.
- Document all support interactions, resolutions, and technical procedures in the IT service management (ITSM) system.
- Assist with onboarding and offboarding processes, including equipment setup and account provisioning.
- Participate in IT projects, such as system upgrades, migrations, and new technology rollouts.
- Ensure compliance with company IT policies, security protocols, and data privacy regulations.
- Provide basic network troubleshooting, including diagnosing connectivity problems and assisting with VPN setups.
- Educate users on best practices for IT security and efficient use of company systems.
Required Skills
- 2+ years of experience in an IT Support or Help Desk role.
- Strong knowledge of Windows operating systems (Windows 10/11) and macOS.
- Proficiency with Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
- Experience with Active Directory user and group management.
- Familiarity with hardware troubleshooting (desktops, laptops, printers).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Customer-service oriented with a patient and professional demeanor.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).
- Experience with ITSM ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Familiarity with remote support tools.
- Experience supporting mobile devices (iOS, Android).
- Basic scripting skills (e.g., PowerShell).
- Prior experience in a global enterprise environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase plan.
- Tuition reimbursement and professional development programs.
- Life and disability insurance.
- Employee assistance program.
- On-site fitness center or wellness programs.
- Hybrid work model for flexibility.
- Sponsorship for qualified international candidates.
How to Apply
Ready to take the next step in your career with a global technology leader? We encourage all qualified candidates to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!