About Company
ANZ Bank, one of the world’s leading financial institutions, has a proud history spanning over 185 years, operating in 32 markets globally. While deeply rooted in Australia and New Zealand, our extensive reach extends across Asia, the Pacific, Europe, and the Americas, serving millions of customers. At ANZ, we are committed to fostering a culture of innovation, integrity, and customer-centricity, believing in building a diverse and inclusive workplace where every employee can thrive and contribute to our purpose of shaping a world where people and communities can prosper. Our technology division is at the heart of our operations, driving the digital transformation necessary to deliver seamless banking experiences and maintain the highest standards of security and reliability. Joining ANZ means becoming part of a forward-thinking team dedicated to making a tangible impact on the future of finance, even in our localized support functions. We are a bank that values its people, invests in their growth, and provides an environment where professional aspirations can be realized.
Job Description
ANZ Bank is seeking a dedicated and proactive IT Support Specialist to join our on-site team in Napili, Lahaina. In this critical role, you will be the first point of contact for our local employees, providing essential technical assistance and ensuring the smooth operation of all IT systems and equipment. This position is vital to maintaining the productivity and efficiency of our banking operations, ensuring our team has the reliable tools and support they need to serve our clients effectively and maintain the high standards ANZ Bank is known for. As an IT Support Specialist, you will be responsible for diagnosing and resolving a wide array of hardware, software, and network issues. Your daily tasks will range from desktop support and printer troubleshooting to account management, user access provision, and basic network connectivity issues. You will also play a key role in the installation and configuration of new equipment, performing routine maintenance, and proactively educating users on best practices for system usage and data security. We are looking for an individual with a strong commitment to delivering exceptional customer service, possessing excellent problem-solving skills, and demonstrating a genuine passion for technology. You will play a pivotal role in minimizing downtime, enhancing the overall user experience, and supporting the technological backbone that underpins ANZ Bank’s commitment to operational excellence. This role offers a unique opportunity to work in a dynamic financial environment, contributing directly to the operational success of a globally recognized institution while supporting a tight-knit local team. If you are a technically adept individual who thrives in a fast-paced environment and enjoys helping others succeed through technology, we encourage you to apply and help us keep ANZ Bank at the forefront of financial innovation and reliability.
Key Responsibilities
- Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to user queries over the phone, email, chat, or in person, ensuring timely and effective resolutions.
- Walk staff through problem-solving processes, educating them on common issues and preventative measures.
- Install, modify, and repair computer hardware, software, and peripherals.
- Run diagnostic programs to resolve problems and escalate unresolved issues to the next level of support personnel when necessary.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users and ensure proper functionality.
- Follow up with customers to ensure their IT issues are fully resolved and they are satisfied with the support provided.
- Maintain daily performance of computer systems and monitor system health.
- Document all support interactions, solutions, and resolutions in the ticketing system.
Required Skills
- Proven experience (2+ years) in an IT Support or Help Desk role.
- Strong knowledge of operating systems, including Windows and macOS.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with hardware and software installation, configuration, and troubleshooting.
- Excellent problem-solving abilities and meticulous attention to detail.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and collaboratively as part of a team.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Knowledge of banking software, financial industry IT environments, or regulatory compliance.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) matching program to help you save for retirement.
- Generous paid time off (PTO) and company holidays.
- Opportunities for professional development and continuous learning.
- Employee assistance program for personal and professional support.
- Life and disability insurance for peace of mind.
- Employee wellness programs.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience and why you are a great fit for the ANZ Bank team.