About Company
Zenith Bank Plc stands as a beacon of innovation and financial strength within Nigeria’s banking sector and across the African continent. Established in May 1990, we have grown to become one of the largest and most profitable banks, known for our adoption of cutting-edge technology and a customer-centric approach. Our commitment to digital transformation has positioned us at the forefront of modern banking, delivering seamless services and secure transactions. We believe in empowering our employees with the tools and support needed to thrive, fostering a culture of excellence, continuous learning, and teamwork. Joining Zenith Bank means becoming part of an institution that is not only a financial powerhouse but also a significant contributor to economic development and technological advancement.
Job Description
Zenith Bank Plc, a leader in Nigeria’s financial services industry, is seeking a highly motivated and skilled IT Support Officer for a contract role, specializing in remote technical assistance. This is an exciting opportunity for a dedicated professional to join our dynamic team and provide essential technical support to our employees remotely, ensuring seamless operations and optimal productivity across various departments. As a remote tech help specialist, you will be the first point of contact for our internal users experiencing IT-related issues, from software glitches and hardware malfunctions to network connectivity problems and system access challenges. Your expertise will be crucial in diagnosing problems efficiently, implementing effective solutions, and guiding users through technical procedures, all from a remote work environment.
This contract position demands a proactive individual with exceptional problem-solving abilities and a strong customer service orientation. You will leverage various remote access tools and communication platforms to deliver timely and professional support, ensuring minimal disruption to business activities. Beyond just fixing issues, you will play a vital role in educating users on IT best practices, promoting self-help resources, and contributing to a robust knowledge base. Your work will directly support our commitment to technological excellence and operational efficiency, empowering our workforce to utilize our advanced banking systems and tools effectively. We are looking for someone who thrives in a fast-paced environment, can manage multiple tasks simultaneously, and is dedicated to maintaining high standards of IT service delivery, even when working autonomously. This role offers the flexibility of remote work while keeping you closely connected to our innovative corporate culture, providing valuable experience in a leading financial institution. If you are passionate about technology, possess a keen eye for detail, and are eager to make a tangible impact by supporting a diverse user base, we encourage you to apply for this pivotal remote contract role.
Key Responsibilities
- Provide remote technical support to internal users for hardware, software, and network-related issues.
- Diagnose and resolve technical problems efficiently via phone, email, chat, and remote desktop tools.
- Install, configure, and maintain operating systems, applications, and peripheral devices.
- Assist users with account management, password resets, and access permissions.
- Troubleshoot network connectivity issues (LAN/WAN, VPN) and escalate to relevant teams when necessary.
- Document all support interactions, resolutions, and procedures accurately in the IT service management system.
- Educate users on IT best practices, security awareness, and effective use of company systems and tools.
- Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
- Participate in the creation and maintenance of a comprehensive knowledge base for common technical issues.
- Perform routine system checks and preventative maintenance remotely to ensure optimal performance.
Required Skills
- Proficiency in troubleshooting Windows, macOS, and common mobile operating systems.
- Expertise in supporting and troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
- Experience with remote desktop applications (e.g., TeamViewer, AnyDesk, RDP).
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote work environment.
- Exceptional customer service and interpersonal skills.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with Active Directory and user account management.
- Knowledge of ITIL framework and best practices.
- Previous experience in a remote IT support role within the banking or financial services industry.
Perks & Benefits
- Opportunity to work remotely with flexible hours.
- Exposure to cutting-edge technology in a leading financial institution.
- Collaborative and supportive team environment.
- Opportunities for professional development and skill enhancement.
- Competitive contract compensation.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your experience in remote IT support and your problem-solving capabilities.