About Company
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of today’s disruption, and we are one of the world’s largest providers of technology services. We combine unmatched experience and specialized skills across more than 40 industries, and our Solutions Powered by Innovation drive tangible outcomes for our clients. In Mauritius, Accenture plays a pivotal role in the local economy, contributing to digital transformation across various sectors and fostering a vibrant professional environment for its employees. Our commitment to diversity, equity, and inclusion ensures a workplace where everyone can thrive.
Job Description
Are you a recent graduate or an enthusiastic individual with a deep passion for technology, eager to kick-start your career in a dynamic and supportive environment? Accenture is seeking a highly motivated Entry Level IT Support Engineer to join our thriving team in Ebene, Mauritius. This is an incredible opportunity to learn from industry experts, gain invaluable hands-on experience with cutting-edge technologies, and grow your professional skills within a global leader in professional services. In this crucial role, you will serve as the first point of contact for our internal users, providing essential technical assistance and ensuring the seamless operation of our IT infrastructure. You’ll engage in a variety of tasks, including troubleshooting hardware and software issues, supporting network connectivity, and actively contributing to maintaining a robust and efficient IT ecosystem that empowers our workforce. We are specifically looking for someone who is genuinely eager to learn, possesses excellent problem-solving abilities, and demonstrates strong communication skills to articulate technical solutions clearly, patiently, and effectively to diverse users. Join us and become an integral part of a collaborative team dedicated to fostering innovation, embracing continuous learning, and making a tangible impact on our operational excellence. This role offers a fantastic foundation for a long and successful career in IT.
Key Responsibilities
- Provide first-level technical support to internal users via phone, email, and in-person, resolving issues promptly and efficiently.
- Diagnose and troubleshoot hardware (laptops, desktops, monitors, printers) and software (operating systems, Microsoft Office Suite, proprietary applications) problems.
- Assist with network connectivity issues, including Wi-Fi, VPN, and basic network troubleshooting (e.g., IP configuration).
- Install, configure, and maintain operating systems, applications, and peripheral equipment for new hires and existing employees.
- Perform user account management, including creation, modification, and deletion in Active Directory and other systems.
- Document all support activities, resolutions, and relevant information meticulously in our IT ticketing system.
- Escalate complex or unresolved issues to senior IT staff, specialized teams, or external vendors when necessary.
- Contribute to the creation and maintenance of IT knowledge base articles, FAQs, and user guides to empower self-service.
- Participate in IT asset management processes, including inventory tracking, deployment, and decommissioning of equipment.
- Adhere strictly to company IT policies, security best practices, and compliance regulations to protect data and systems.
- Conduct basic training for users on new software or hardware functionalities.
Required Skills
- A diploma or degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experience in a relevant technical capacity).
- Basic understanding of Windows operating systems (Windows 10/11) and proficient use of Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with fundamental networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Strong logical problem-solving and analytical skills with an ability to diagnose technical issues.
- Excellent verbal and written communication skills in English, with a customer-service oriented mindset.
- Ability to work effectively both independently and collaboratively as part of a team in a fast-paced environment.
- Proactive attitude towards learning new technologies and processes.
Preferred Qualifications
- Prior internship or project experience in an IT support, helpdesk, or technical support role.
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
- Basic knowledge of Active Directory for user and computer management.
- Entry-level IT certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or similar.
- Exposure to mobile device management (MDM) concepts and basic troubleshooting for iOS/Android devices.
- Understanding of IT security principles and best practices.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health and wellness benefits, including medical insurance.
- Extensive training and development programs, including opportunities for professional certifications.
- Clear pathways for career advancement and growth within a global, industry-leading company.
- Mentorship programs and a highly supportive and collaborative work environment.
- Employee assistance program offering confidential support services.
- Modern, state-of-the-art office facilities located in the vibrant Ebene Cybercity.
- Work-life balance initiatives and flexible policies to support employee well-being.
- Access to a vast global network of experts and cutting-edge resources.
How to Apply
Interested candidates are invited to apply directly through our official Accenture careers portal. Please click on the application link below to submit your resume and cover letter, highlighting your technical skills, any relevant projects or internships, and your passion for commencing a career in IT support. We look forward to reviewing your application and exploring how you can grow with Accenture!