About Company
NICE Systems is a global leader in enterprise software solutions, dedicated to improving customer experience and business results through advanced analytics, AI, and cloud technology. With a strong presence in Israel, NICE empowers organizations worldwide to make smarter, faster decisions by analyzing vast amounts of unstructured and structured data. Our innovative platforms help companies manage customer interactions, optimize workforce performance, combat financial crime, and ensure public safety. At NICE, we are driven by a passion for technology and a commitment to creating a positive impact. We foster a dynamic and collaborative work environment where innovation thrives, and employees are encouraged to grow, learn, and contribute to groundbreaking solutions that define the future of customer and employee engagement. Joining NICE means becoming part of a team that is shaping tomorrow’s technology landscape, delivering critical solutions that impact millions daily.
Job Description
Are you an aspiring IT professional ready to step into a leadership role, or an experienced IT specialist looking for a unique opportunity to grow your management capabilities within a world-class technology company? NICE Systems is seeking a highly motivated and technically proficient individual to join our team as an IT Manager. This unique role is designed to provide comprehensive training and mentorship, equipping you with the leadership skills and strategic insights necessary to excel in IT management within our complex, global environment. While you’ll be responsible for overseeing critical IT operations and infrastructure, we are committed to investing in your development, offering tailored training programs that cover project management, team leadership, budgeting, vendor management, and advanced technical solutions specific to NICE’s cutting-edge platforms. You will play a pivotal role in ensuring the seamless operation of our IT systems, supporting our dedicated teams, and driving technological efficiency. This is more than just a job; it’s a career launchpad for someone eager to make a significant impact and grow into a future IT leader. You will be instrumental in maintaining high availability of our systems, implementing new technologies, and ensuring our infrastructure aligns with global business objectives, all while receiving the structured support needed to transition effectively into a managerial capacity.
Key Responsibilities
- Oversee the daily operations of IT systems, infrastructure, and services, ensuring optimal performance and availability.
- Lead and mentor a team of IT specialists, fostering a collaborative and high-performance environment with the support of provided management training.
- Participate in the planning and execution of IT projects, including system upgrades, migrations, and new technology deployments.
- Manage relationships with IT vendors and service providers, ensuring service level agreements (SLAs) are met and optimized.
- Implement and enforce IT policies, procedures, and security best practices to protect company data and assets.
- Provide advanced technical support and guidance to internal teams, efficiently resolving complex IT issues and escalating when necessary.
- Monitor IT budgets and expenditure, identifying opportunities for cost optimization and efficiency improvements within your domain.
- Collaborate with various departments to understand their technology needs and provide effective, scalable solutions.
- Drive continuous improvement initiatives for IT processes and infrastructure, leveraging industry best practices.
- Engage in continuous learning and professional development, utilizing the provided training programs to enhance both management and technical skills.
- Contribute to strategic planning for future IT infrastructure and service enhancements.
Required Skills
- Proven experience (minimum 3 years) in IT support, system administration, network administration, or a related technical IT role.
- Strong understanding of IT infrastructure components (servers, networks, databases, virtualization, cloud fundamentals).
- Excellent problem-solving abilities and a methodical approach to troubleshooting and incident resolution.
- Ability to communicate complex technical information clearly and concisely to non-technical stakeholders.
- Eagerness to learn and adapt to new technologies, management methodologies, and the unique challenges of a global tech company.
- Basic understanding of IT security principles, data protection regulations, and best practices.
- Demonstrated ability to work effectively and proactively in a fast-paced, dynamic environment.
- Fluency in English, both written and spoken, for effective communication within a global team.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Prior hands-on experience with cloud environments (e.g., AWS, Azure, Google Cloud).
- Familiarity with IT service management (ITSM) frameworks (e.g., ITIL Foundation certification).
- Experience with project management methodologies (e.g., Agile, Scrum).
- Hebrew language proficiency is a significant advantage for local team interaction.
Perks & Benefits
- Comprehensive and tailored training and mentorship programs specifically designed for IT leadership development.
- Competitive salary package and performance-based bonuses tied to individual and company success.
- Generous paid time off, including vacation and sick leave, promoting work-life balance.
- Extensive health, dental, and vision insurance plans for employees and their families.
- Employee stock purchase plan (ESPP) allowing you to invest in the company's future.
- Abundant opportunities for professional development, certification support, and clear career advancement paths in a global company.
- Access to cutting-edge technology, innovative projects, and a culture of continuous innovation.
- Hybrid work model offering flexibility while fostering team collaboration.
- Modern, collaborative, and amenity-rich office environment in Ra'anana.
- Employee well-being programs, social events, and community involvement initiatives.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please submit your resume and a cover letter outlining your relevant experience, your aspirations for an IT management role, and why you believe comprehensive training is crucial for your career growth. On the NICE Systems career page, please use the search function to locate this or a similar IT management opportunity, or submit a general application indicating your interest in IT leadership roles with training opportunities. We look forward to reviewing your application!