About Company
Jumia Nigeria is the leading e-commerce platform in Nigeria, connecting millions of consumers with thousands of sellers and a vast array of products and services. Founded with the vision to transform the retail landscape through technology, Jumia has grown into a powerful ecosystem that includes Jumia Marketplace, Jumia Food, and Jumia Logistics. Our mission is to relentlessly build the most convenient, affordable, and trustworthy online shopping and payment experience, empowering a new generation of Africans to access and transact commerce. We are driven by innovation, customer satisfaction, and a commitment to making a positive impact on the communities we serve. Joining Jumia means becoming part of a dynamic, diverse, and fast-paced environment where you can contribute to shaping the future of e-commerce in Africa.
Job Description
Are you an aspiring IT professional eager to kickstart your career with hands-on experience in a leading e-commerce environment? Jumia Nigeria is excited to launch its IT Intern – Tech Department (Learning Program), a unique opportunity for passionate and driven individuals to immerse themselves in the operational heartbeat of our technology infrastructure. This comprehensive learning program is designed to provide you with practical exposure to various facets of IT support, network administration, hardware management, and software troubleshooting within a dynamic business setting. You will work alongside experienced IT professionals, learning directly from real-world challenges and innovative solutions. This isn’t just an internship; it’s a foundational stepping stone to a rewarding career in technology, offering mentorship, structured learning modules, and a collaborative environment where your curiosity and ideas are valued. Over the course of the program, you will gain invaluable insights into how critical IT operations support a massive digital platform, ensuring seamless service delivery for millions of customers. Expect to develop robust problem-solving skills, enhance your technical knowledge across diverse systems, and understand the crucial role IT plays in business continuity and growth. We are looking for someone who is not afraid to ask questions, takes initiative, and possesses a strong desire to learn and contribute to a fast-paced tech team. This program aims to equip you with the essential skills and experience to confidently pursue further opportunities in the IT sector, potentially within Jumia itself, setting you on a path for long-term professional success.
Key Responsibilities
- Assist in the installation, configuration, and maintenance of computer hardware and software systems.
- Provide first-level technical support and troubleshooting for internal users, escalating complex issues as needed.
- Learn to diagnose and resolve network connectivity issues, ensuring reliable internet access and local area network (LAN) operations.
- Support the management and inventory of IT assets, including laptops, desktops, printers, and other peripherals.
- Participate in IT project initiatives, such as system upgrades, migrations, and new technology rollouts.
- Document IT procedures, configurations, and common troubleshooting steps for knowledge sharing.
- Contribute to maintaining data security and integrity by adhering to company policies and best practices.
- Actively engage in learning opportunities, workshops, and mentorship sessions to expand technical expertise.
Required Skills
- Basic understanding of computer hardware components and operating systems (Windows, Linux, macOS).
- Familiarity with network concepts (TCP/IP, Wi-Fi, Ethernet).
- Strong problem-solving abilities and analytical thinking.
- Excellent communication and interpersonal skills.
- Eagerness to learn new technologies and adapt to a fast-paced environment.
- Proficiency in Microsoft Office Suite or Google Workspace.
Preferred Qualifications
- Currently enrolled in or recently graduated from a Bachelor's degree or HND program in Computer Science, Information Technology, or a related field.
- Completed relevant coursework in networking, system administration, or cybersecurity.
- Experience with basic scripting (e.g., PowerShell, Bash) is a plus.
- Demonstrated ability to work effectively in a team-oriented setting.
- Personal projects or extracurricular activities showcasing interest in technology.
Perks & Benefits
- Competitive monthly stipend.
- Opportunity for full-time employment based on performance.
- Mentorship from experienced IT professionals.
- Exposure to cutting-edge e-commerce technology and infrastructure.
- A vibrant and inclusive work culture.
- Access to internal learning resources and training programs.
- Certificate of completion for the internship program.
How to Apply
Interested candidates should click on the application link below to submit their resume and a cover letter explaining their interest in this IT internship program at Jumia Nigeria. Ensure your application highlights your passion for technology and your eagerness to learn.